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Why can't I hear callers on my Motorola Razr V3 unless it's on speakerphone?

Motorola razr-v3 can't hear caller except with speaker on,no dial tone, caller can hear me?

Your phone's earpiece could be broken. This could explain why you can only hear your callers when you're on speakerphone. Contact Motorola to find out where you can bring or send your phone for repair.

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