Hi Mel, since we aren't affiliated with Telus or any of its contact centers, we can't give you any specifics. But we are aware of Telus contact centers being in certain foreign countries such as those in the East/East Asia. These places may not be in the U.S. but it's not uncommon for them to still employ native English speakers sometimes. Plus, the representatives are said to undergo a rigorous recruitment and training process to ensure reliable top-notch performance for Telus customers.