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When I make a call on the LG Escape 2 and voice prompt say push 3, it won't do anything?

When I make a call It says push 3 for a department it won't do anything, I end up back at the recording

  • LG Escape 2LG Escape 2


when I make a call the recording says to push a number, when I do nothing happens it goes back to the recording, then it hangs up. How do I get the department I need?

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