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Why does the soft touch keys of the ZTE Majesty not light up?

The back arrow, home symbol and menu symbol at the bottom of my ZTE Majesty do not light up.  What could be the problem?

Hi Abigale, those keys are only supposed to light up when they are active (in use). If they do light up whenever you press them, then they are working as they are intended. However, if none of them light up at all when you touch them, there may be a hardware problem on the phone that you have.

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