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Why can't I hear the other people when in a call on the HTC Desire 510?

When I'm on the phone I cannot hear the other party, the ringtones are load no problem. Is there anywhere I can go to increase the phone speaker please do not refer to the ringtones they are not the problem.

Hi Marc. You may have accidentally lowered the volume on a previous call. While in a call, press volume up button 'til you start hearing the other person on the line.

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