What to do when your ZTE ZMAX freeze up?

my new phone is frozen. I can't turn it off. It won't respond at all. Only to turning the screen on and off. What can I do?




my zte max xl rebooted by itself this morning and has been stuck on the virgin mobile screen since. I have tried a factory reset and I have also tried to do a regular reset, everything I try nothing seems to fix it. it always ends up stuck at the same spot. 


Literally bought this phone three hours ago...and it froze upĀ” I had to hold the power button for 20sec for to come back on. I hope it does happen again.


Nothing is working its frozen on the app I was on (Google Playstore) I tried everything on this page heeellllpppppp!!!!!!!!!!


If this happens just hold in the power button for 20-30 seconds and it should restart and be all better , this worked for me so i hope it'll work for you too!


Omg thanks so much.. Phone froze up did the pc hold the up volum button and start button and waaalaa it came on thanks guys

Omg thank u Sooo much I was having a melt down


what a life saver thank you very much . It worked like a champ


Started having the problem today where my touch screen feature "putting in my password" for example wouldn't work I could dim the screen by pressing the power button on and off but the touch screen wouldn't work when I hold the power button to turn the phone off but all it does is restart and same problem continues but after a while sometimes work I will try some of the suggestions provided in this thread and give my feedback if the problem continues

This is the second time my phone has done this. It will randomly freeze up and the only way to get it back to normal is to let the battery die and then charge it. It will not even let me turn my phone off. Is anyone else having this problem?


I have had my ZMAX act up a few times but I was always able to power off and on. Today it completely froze. It responds to the hard volume key and to dim the screen, but it would not give me the restart/off options on the screen. I just held the power button for 10 seconds and it vibrated and reboot itself. I tried hooking to the computer and it didn't help. good luck


I updated my phone this morning, and it froze completely. Store only gave me option of sending back. Do any of the suggestions work?


My mom zte zmax is all the way frozen. We tried holding the power button down to restart it with out reseting the whole phone but its still froze. We tried calling it from another phone but its froze while vibrating.


Gaijin Avalon
Gaijin Avalon

also when it freezes, go to another phone and call yourself. This has helped me twice. hope it helps you all too.


OMG this worked perfect!!! hooked up to PC then pressed power button and up volume por 10 seconds and boom!!! reboot!!


Carlos_58826

My phone was unresponsive so I connected it to the pc and pc did not recognize it. So step 2 while still plugged to pc I held the Volume up and power button down at same time after 10 to 15 seconds later it came on and gave me the option to reboot. It works! Hope this helps .. Good Luck. :)


Yes, holding the power button resolves this issue if there is no hardware problem such as " fryed chips or water damage ". For some odd qurik mine tends to fail to boot giving me a "ftm" displayed on the screen. Again, holding the power button fixs this and the phone boots up.


James Velasquez

Avoid button mashing and closing videos while they are still playing. To restart your frozen phone hold the power button until the phone goes off. Be patient it takes about 10 seconds.


After I get my phone unfrozen how do I get my phone to come back on do I wait for it to charge then get it to come back on


Yeah a connection to pc should unstick it or u can do the hard reset..the vol and power button...but instead of selecting wipe or reset..Just select restart



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