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Why does Samsung Galaxy J5 keep saying memory is full when it has 32 GB SD card?

Can someone help, git my daughter thus in February, with 32gb mem  card, can't get the card as main memory also ssying the memory is full and to delete apps etc.... This is no good for her... Help will be greatly appreciated thanks. 

It's pertaining to phone memory. Move all your files and apps (if possible) to SD card.

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