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Why won't SpeakOut SIM work with my Samsung Galaxy Grand Prime?

My speak out sim (bought in 2015) has been working fine on my old Android phone, but wont work on my new Samsung Galaxy Grand that I bought at Fido Toronto. My other Speak out Sim (Older), although works on the same, new Samsung Galaxy Grand?

Hi Jensen, Did this issue get resolved as I just bought the phone from Costco and a Sim card from SpeakOut without thinking there could be a problem.

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