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How to get rid of white padlock on the number pad of Samsung Galaxy Pocket Neo?

My partner has a Samsung Pocket Neo GT S5310G, but he can't get rid of the white padlock that appears on the number pad.  Does anyone know how we can get rid of it?




The white padlock appears when answering the call,so I cannot answer the call


Hi Margaret! What are you trying to do when you are using number pad that you see this white padlock?



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