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How to recover minutes that's lost after factory resetting a Coolpad phone?

My granddaughter locked my coolpad phone a few months ago, I just got it unlock by doing a factor reset, I lost all my minutes and it's telling me to go to google I tried that and nothing happen. I can't check my account to see if I can get minutes back o

That's odd. Which carrier are you with? Resetting your phone to factory settings won't make you lose your minutes.

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