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Why does my Motorola XT615 fail to connect to my car Bluetooth?

It can find the phone but can't read the contact names and phone numbers. Tested the bluetooth with the salesman's phone and it worked fine. I have this icon on the top of the screen that looks like a snowflake in a rectangular circle.

Hi Sandy. Your phone probably isn't compatible with your car's Bluetooth system. Let me know which vehicle you own so we can check if your phone is compatible.

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