Has anyone experienced the LG 6190 randomly shutting off?

I recently got an LG6190 fasttap phone and really like the features. The only problem that I have noticed is that the phone will sometimes turn off. Has anyone experienced the phone randomly shutting off on them? It hasn't happened while talking but has happened a few times when the phone is not in use.

Thanks, newcell :?

i have never experienced that but its probally under warranty

I am having the exact problem with my lg3200, the phone keeps shutting off and turning on all by itself. Anyone know anything about this?

thx Peter


I have kind of monitored my phone to see what might be causing the problem. It may appear to be happening at about the same "power" level as when I charge the battery. For example if I charge the battery with three bars left it begins to happen at three bars. same goes for two. This time I ran the batteries right down to the charge warning and will see what happens. Have you noticed this phenomenon. I wonder if LG has a batch of defective batteries or is there a firmware upgrade that might fix the problem. I will not know for a few days if there is a connection as it take a couple of days for me to run my battery down half way.


Possibly to save battery time I mean, if your not gonna use it, may as well be off! lol and if it turns on well it might be cause somebody just tryed to call lol!


Looks like my theory is not holding true. My phone turned off today and it was fully charged. I phoned Telus and they said that they had no reports of this happening. I also phoned LG and they also said that they have not heard of any reports of this happening with the LG 6190.

Newcell :(


I found out how my phone shuts off. It is now in for repairs. It only happens when the phone gets compressed and the backlight is on. For example I have the phone in a leather case that is clipped to my belt. When I bend down and only when the phone flips open enough to have the backlight come on and then the phone is compressed will it shut off. I simulated this situation by opening and then closing the phone then squashing it between my hands. The phone shut off almost every time. Crazy isn't it. The telus rep did not believe me until I did it in front of him. He said that it could be a lose wire that connects from the keypad area to the earpiece area.

Hope that helps,
Newcell :D

Looks like this is a quirk with this phone. The phone went in for repairs but didn't realy find anything wrong. It only happens when the front plastic cover is on. The plastic cover must push on some keys to make it shut off. When the phone is not in the case and it is compressed it will not shut off. The connection was resoldered anyways but it did not help. The Telus rep even ordered in a genuine LG case but it also shuts off with the LG case. Looks like I will have to keep the phone in my pocket of clip it on the side so it does not get compressed.

My phone does that as well, it reall agrivates me. I took it to the verizon wireless store and they said that it was water damaged. There is no way that could of happened, they said they could look on the strip on the battery. I think its bogus and they want me to buy a new phone. I'm still trying to find out how true that really is.


I am just accepting that this is a quirk with the LG6190. I now wear the phone kind of on the side so it does not get compressed when I pick up something. Since I have been doing this it hasn't shut off on me.


I had the same problem with my LG until I clear the Recent call log file. Just hit erase all. My phone does not shut off any more as long as I keep clearing the recent call log once and a while.

I have the same problem and Telus also says that they have never heard about this.

I have had the problem with the LG 6190 shuting off and on randomly.My theory is that is get over loaded. Hapens alot when i'm sending apicture message or playing a game. THe Telus Rep also told me that they havent herd anything about it.

Telus and LG are a couple of liars. I can't say anything about LG 6190 because I don't have that phone. I do have the LG3200. I can't believe that it's now 2005 and Telus is still saying that they haven't heard anything about LG3200 randomly shutting off. I got my phone in August 2004 and well into February of 2005, I was still bringing my phone to the store either for replacement or for repair. My phone, among other things that were wrong with it, kept randomly shutting off. Water damage was also one of the reasons a Telus sales rep told me was the cause. She even pointed out that she could tell that it's water damage because the strip on my battery is gray. I looked up new batteries and their strips were all grey!

Anyway, when the store finally sent in my replacement phone to be "refurbished" (after several "repairs" in the past), my phone worked well. I think it's probably a combination of hardware and software problems. During that (more or less) 6 months that I kept going back to the store, I also called and e-mailed (several times as well) Telus and LG about my problems. So Telus and LG saying this year that they've never heard anything like that is pure rubbish. If I had any other choice, I wouldn't be going with Telus at all. (At the time that I purchased the phone, Telus was the only cell phone provider in my area offering text messaging to phones outside Canada/US.)

And BTW, I wasn't the only one having the problems that I was having with LG3200. During the 6 months that I kept going back to the store, there were always 1 or 2 other customers there complaining about the same phone. I was only in that store for less than about 30 minutes so you can imagine how many customers go there in one whole day to complain.

I too also have had this problem with my phone... I bought it about a week ago and it has shut off about 4 or 5 times with no reason. It usually happens when I have taken a picture with the flip closed or just after taking a picture with the flip open and then closing it. I plan on taking my phone back to telus and see what they say. But we all know that "they have never heard about this ever happening". Oh well I might just copy this forum and send it to one of the telus reps and see what they say...

Yep - having the same issue with my LG6190. It seems to me that it is much more likely to shut down when I close the phone – thus I believe at this time that the problem is related to the wiring in the pivot of the phone (there is more play in the pivot than there was when brand new). I've had the phone since June 2005 and this issue has only started to occur in the past 3-4 weeks and seems to be getting progressively worse. The first 3-4 times that it shut down was over a 2 week period. In the past week, it has shut down a few times each day. I’ve killed my log files as recommended by another person here – guess we’ll see if that works. I’ve noticed that the log files only get so big and then the oldest records are automatically cleared so I doubt this as a solution. Don’t you love dealing with companies that deny responsibility and pass it off to their customers?

My problem has gotten worth... It happens like what slymer53... when I take a picture etc..... Telus said "They never herd of thid probrlem"

C'mon kids. this is a software problem, take it to a dealer to get the software update!!

The lg 6190 hmmm how many people were told that telus has never heard about the cell phone { lg6190 } shutting off.. bastards .. the same thing they told me. how many people have to tell them before they listen

I have been having the same thing with my LG6100. It is a phone that is a month old. They replaced my other one for free because the open/close sensor was malfunctioning and would make my ringer not work. Anyway, they had no idea what it was until I diagnosed it and demanded a free phone. I recommend to all of you who are still under warrenty to read up on this and demand a new phone. The thing with the water works as this. There is a strip at the bottom of batteries. It will turn PINK if it has gotten wet. If they try to say that yours has gotten wet, suggest that they give you something to wet it with and if it changes colors then they are incorrect. Perhaps ask them for a new battery or something first. Make sure they know that you know what your talking about before you do this. They must be fully convinced for you to not have to wet your batteries strip.

The LG6190 and LG3200 have had these problems for some time now. It is covered under warranty or a replacement if you're within 30 days of purchase. I had the same problem with mine and they fixed it,my only problem now is that 50% of the time,when I go to text message my phone will turn off and on......wonderful. God bless you LG........

I was having this problem also. I purchased my phone in Sept 05. I wanted to know if it was isolated to my set or if it was an "LG" problem when I found this site. Thank God you guys reported your problem. My phone is will Telus. So for all those who might read this with the same problem, I took the phone to Telus and reported the issue. The rep sent out the phone and have me a loaner. He said it would 2-3 weeks. 2 weeks later (yesterday) I got back my phone. So far so good. Telus reported it as a "software issue." I think the Telus warranty is 1 year. I will be monitoring it closely and if it even does it just one more time, I'm taking the phone back - so don't let anyone tell you that it was something you did! Tell them to get it fixed!!

I have a 6190 as well as my buddy, his 6190 is a bigger piece than mine. His reboots randomely, turns off when texting, doesn't alwasy receive text messages, the list goes on. My 6190 on turns off if you close the phone to fast after using it. This is my 3rd LG phone, first one I got stopped letting me receive calls, I went 2 days, before think, gee why hasn't anybpdy called me. And the 2nd was a replacement LG phone same thing, so I figure I would upgrade to the 6190, well it is just as bad, I WILL NEVER BUY AN LG PHONE AGAIN!!!!!

My 6190 randomly shuts off too! Its usually when trying to access text messages, it will just restart! its a pain in the ass! And alot of times I get some texts about 4 or 5 times over and over again.!

a friend of mine has the shitty lg6190 and has the same problem but the phone only shuts off when sending a text message and then try to reenter your inbox...needless to say the phone is a piece of shit but the fast tap feature is the best ive seen on a telus phone so far.. i have cancelled my telus contract due to the shitty service reps who need a attitude adjustment...there phones are crap and signal and service area is worse the fido and fido just sucks

I was looking for anyone having problems with their LG phone shutting off. It looks like I am not the only one. I have an LG VX5400 - in fact this is the second one. I returned the first one because after the phone lay unused for 5-6 hours, like over night, the phone would shut off. Most importantly, I was unable to restart the phone without plugging it into the charger. Mind you, the battery is fully charged. As soon as the phone is plugged into the charger it starts up, and appears to be fully charged. I received a replacement form LG, and unfortunately, it is doing the same thing.

Does anyone have a lead on this problem? Thanks in advance.

I have the LG Envy and I am having the same problem. I think I just figured mine out. I think the battery is not clipped in tight enough and it is losing contact with whatever powers the phone. Just jiggle the area where the battery is. I always wondered why I didn't get the power down sound when it shut off like it does when the battery is low. I guess I will take to the shop eventually.

I am having this same problem but my phone is a Samsung sgh-a437. I took it to the ATT repair center today and they told me that because the little square above the battery was red that my phone had water damage. I know that there is no way that is does. I checked the other phones in our house -- 4 others all the same model -- and they *all* have red squares. Yet mine is the only one that isn't working. I think the squares are always red and they just use that as an excuse to not replace your phone.

Here's some info my husband found about the moisture stips in cell phones. http://clarkhoward.com/liveweb/shownotes/2007/07/24/12458/

my LG rumor just randomly shuts down- most often when it's just in my pocket- but sometimes when im trying to type a text

My LG UX5000 (with US Cellular) is doing the same thing; sometimes shuts off or reboots. Sitting on my desk it has restarted four times in the past hour. It is several years old now so I'll probably be told to get a new phone and they'll try and get me to sign for another two years.

I am having the same problem i cant tell if its battery connection,battery, dirty phone or what?
i also have an lg xenon its just pissing me off anybody know what to do ?

My cell phone (LG 290C) is having a party since I got home from class. In the thirty minutes I have been browsing for an answer, the phone has shut off and restarted all by itself at least 15 times. It won't stay on long enough to do anything. It does not make a difference whether I let the phone sit, or if I try to send a text, open the web browser, make a call, it will just randomly shut off. Up until a week ago (I have owned this phone for five months) it worked perfectly. In the last week it randomly shut off twice, but that's all until today, when it had this major problem. I wish I had the answer. If anyone can tell me anything please do. On here, or email me at natalie_smarty_sweet@hotmail.com

Yes, my phone does that at least 3 times every day and i have the lg neon. It will also sometimes say service detached and than ill have service or sometimes no sim card entered when it shuts off and than comes back on but my sim card is inserted!

I am using LG KP199 last for 3 years.... even i have faced same switch off problem some time but what so good about my phone is it repairs itself....last it been switch off but when i plug it to battery switch it show full battery....when i removed it for switch board then it was keep on automatically switch off....then finally i switch on my phone during charging, when it opens i have switch off it my self then after removing it from switch board i have tried to switch on...now it is working well....

Has anyone had problems with placing a call and the call not being displayed in call history or send a message and it not appear in messages

There has been reports of processor glitches in the first generation LG. This happens when there are to many programs running in the background when a call is place or a text is sent or recieved. The data is not stored do to the glitch which causes the phone not to recieve or send data.

This problem is a programmers error, which can be fixed by getting a larger processor which can be hard as well as expensive to replace. A much simpler and Less expensive solution to the problem is to end tasks manually by killing all running programs. This can be done by holding down the home button for3 second then pressing end all tasks and running apps.

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