Why won't the Kobo Aura H2O charge?

The ereader is brand new but says it is not connected when I plug it in. I have tried three computer and different ports but nothing!!!

I have the same problem. Tried different cords and outlets ... Etc

Hi there! As I always suggested, please try using a different charger, charging adapter, wall socket, and USB port. The problem may be in one of those.

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