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How to pay bill if you don't have the account number and documents?

regarding unpaid bill and I want to reopen my account.
I had a monthly plan and i was confused of how to make payments because i lost my acct number and the documents

Which carrier are you with? Do you still know the phone number given to you on that account? If yes, then you can still pay and reopen that account by just bringing ID cards to prove you are the owner of the account.

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