I have a Motorola pay as you go cellular and have been trying to add money/time to my phone before it runs out - in Saskatchewan currently visiting. Please advise - I've always taken the phone in to a service centre and they have added the time/money for me so don't have any idea what my password is and I keep getting that asked when I try to put my pin number on it for more time.
I suggest you contact your carrier and ask about the issue. I believe you can even add credits thru phone.