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Why can't I open any photo or video on the Huawei Honor Holly?

I am not able to open any photos or videos in honor holly. whenever i am opening gallery i am getting the message" send message needed system configuration". solution please?

Hey Pal,
Use some High Quality memory cards to avoid these problems!!

Hmm... Please backup all the files in your SD card and using your phone, reformat the SD card. Check if it works normally after that.

Yes its show that sd card is occupying data in kb.But it cannot be copied or viewed.
I tried putting the memory card in another mobile. In it it worked as normal. Whats the problem actually? The phone works normally without the memory card.

Hmm... That's the first time I have heard of that message. Have you tried checking in your computer if you can view the photos and videos?

Not the answer you were looking for?