cant hear without speaker on, then sometimes I can hear myself echoing, I have hearing aids and I like the phone but I need help, might not have the setting right, didn't get a manuel on it.
While on a call, don't turn speaker on, press the volume up and see if you can hear anything from the earpiece. If still, there's none, then the problem is your phone's earpiece. You should contact Alcatel or bring the phone to the store where you bought it and ask for a replacement or repair. Good luck!