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What to do when my HTC phone is still under contract and broke down?

My phone broke due to an internal issue (no fault of my own or anyone else). It's insured with Jump! insurance from T-mobile. I still have $200 to pay for it, but I want to buy a new phone from T-mobile because my old insured phone no longer works do to an internal issue (I'm reiterating what might be important). Do I still have to finish paying off my old broken phone in addition to paying full price for my new one (for which I also bought the same insurance)?

Hi Yuliya. I suggest that you contact T-Mobile. If you're a long time customer and a good payer, I think they may hook you up with something. Other than that, yes, you will still have to pay for the phone to get a new one.

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