My phone broke due to an internal issue (no fault of my own or anyone else). It's insured with Jump! insurance from T-mobile. I still have $200 to pay for it, but I want to buy a new phone from T-mobile because my old insured phone no longer works do to an internal issue (I'm reiterating what might be important). Do I still have to finish paying off my old broken phone in addition to paying full price for my new one (for which I also bought the same insurance)?
Hi Yuliya. I suggest that you contact T-Mobile. If you're a long time customer and a good payer, I think they may hook you up with something. Other than that, yes, you will still have to pay for the phone to get a new one.