Why won't my iPhone's hotspot feature work with Total Wireless?

If I recently switches from Verizon to Total Wireless (TW) why won’t my I phone’s hotspot feature work now with the TW plan?

Hi Shek. Which iPhone are you using? What happens when you turn on the Wi-Fi hotspot? Also, can you tell me where you bought your iPhone?

Not the answer you were looking for?

Are you on the best cell phone plan?