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Why won't fingerprint function work on BLU Life One X2?

tried to delete fingerprint then redo it but still does not work. any ideas please?

  • BLU Life One X2BLU Life One X2


Thanks. Phone has not been dropped. Where do I find the sensor to clean it! ( not very technical I'm afraid!!)

Try to clean the sensor and make sure your finger is dry. Was the phone dropped before or water damaged?

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