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Coolpad Snap not holding charge

Hi Gary. I already made a reply here in case you missed it.

Gary Duyzer

I posted the original query, I do not understand why I have to give an answer.

Gary Duyzer

My wife has a Coolpad Snap, about 3 yrs old. She has a cousin with one a year older. Both don't hold a charge anymore. I thought they needed new batteries, so bought 2 new ones. They don't hold a charge either so it must be the phone? Are there issues with this model??? 

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