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Why can't I no longer access network on the BlackBerry Q10 after the latest update?

(mobile network option was greyed out). After backing up, and reseting the device, it now only shows a blank purple screen. Whats going on and how do I fix this problem?

Hi there. I suggest you take it to the store where you bought it and get it checked or contact BlackBerry for assistance regarding the issue. Good luck!

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