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Why can't me and the other person on the call hear each other on my Koodo Mobile phone?

When I get a call I can pick up but me and the other person can't hear each other.

Hi Cianne. You or the other person could just be having a weak reception. Make sure you have at least 2 signal bars when making a phone call. But if you have good reception but still can't hear the other person calling, there might be something wrong with your phone's earpiece. If this is the case, you need to have it repaired.

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