Poor customer service, spotty reception, excellent value
Been with Wind for 4 years now and am rather unimpressed with their coverage growth. There is a 30 block dead zone on a major corridor in Surrey BC that is SUPPOSED to be in their coverage area, but signal drops to one and intermittently no bars/or into roaming. Has been like that for 4 years so far...
Been with Wind for 4 years now and am rather unimpressed with their coverage growth. There is a 30 block dead zone on a major corridor in Surrey BC that is SUPPOSED to be in their coverage area, but signal drops to one and intermittently no bars/or into roaming. Has been like that for 4 years so far. Their CSR's are handcuffed with what they are able to help you with, and there doesn't seem to be a customer retention dept. I checked online, with 611, and in person when I added a 2nd line to make sure I was entitled to the Better Together plan savings and was told yes by all three. Then when I got the bill and I questioned why I was not given the savings, was told I was not eligible on my plan. Had to file a complaint with CRTC to get it resolved. When they introduced the US roaming plan for 39.00, I wanted to switch the 2nd line to that, but still had 3 months left on my tab, which I pay off at about 4 bux a month. If I wanted to switch, I would have to have paid 200.00 to pay off the entire tab and start a new one, even though I didn't want a new phone. Can't transfer the tab to the new account, can't pay it off early, won't forgive the 12 bux to keep a customer happy and retain his business. No flexibility at all. Finally, when the phone I had been using for the whole time I've been with them finally died and I had to replace it, I went into the Wind store at 8334 128th Street in Surrey to buy a new BB Classic outright, the the owner refused to sell me one unless I signed up for a THIRD plan. Contacted Wind thru 611 and telling my story, was told there was nothing they could do about it. The owner finally relented and offered to sell me one outright IF I gave him an additional $50 cash over the advertised purchase price. Solid business practices Wind... way to keep a leash on your franchisees. I did eventually get one outright for full price from a corporate store the next day with no problem, but of course there was nothing they do to help reduce the cost through my tab. I am still with them as there is no other competitor that even comes close to their unlimited plans, and I am more or less always in a Wind home zone as I don't move around a lot. If you are a heavy user that is on the go I would try out a pay as you go on our own phone before committing. If you sign up for the tab you will be stuck for two years unless you pay off the full amount as they have no interest in retaining your business or helping you out when your needs require changing your plan unless you throw a lot of money at them. You can save a lot on the cost of a phone with the tab, and it is paid out in 2 years, but any earlier than that and you are on the hook for the FULL remaining amount. Be warned Wind, when the competition offers similar unlimited plan, I will be leaving you just for the customer service I've received after years of loyalty. Less