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About Telus

With the use of two state-of-the-art digital wireless networks: PCS and Mike, TELUS Mobility, which is the wireless business unit of TELUS Corporation offers wireless voice, data and internet services to business and consumers across Canada. By utilizing these two distinct digital wireless networks, they are able to provide coverage for more than 93% of the Canadian population. TELUS Mobility asserts they have committed themselves to providing innovative and exclusive digital wireless services in a straightforward, fair and future-friendly way to their subscribers, which number over five million. They support their clients with call centers located in BC, Alberta, Ontario and Quebec employing over 6,000 team members from coast to coast.

Voice network: AMPS, CDMA 800 / 1900 MHz, UMTS
Data network: 1xRTT, EVDO Rev. A, HSPA+, LTE

Telus Customer Service

Mailing Address:
200 Consilium Place, Suite 1600 Scarborough, Ontario M1H 3J3

Telephone:
866-558-2273 (or *611 from your cell)
Want to speak with a human?

Helpful Links

Official Website, Facebook, Twitter, Coverage Maps, Manage Your Account

Telus Question?

Visit the Telus Q&A Forum to get answers, ask a question or help others.

Reviews (4.2/10 Avg. rating)

Darn, there are no reviews yet for this carrier.

I love telus because they always do their best to provide quality services

(2 days ago)

I love telus for their chat and phone call services but I just wish they had student plans

  9/10

Telus Review

(5 days ago)

I've been a Telus customer for a number of years, and haven't had any major problems with them. The service is fine, but their prices have gotten increasingly terrible. I've started to go over my data limit (1GB/month), and just can't justify the $100+ bills anymore. I'm looking into Wind Mobile whi... More

  6/10

Best Customer service

(6 days ago)

Best customer service out of all of them (imo). Network is average in my area meaning i get very low signal in many places and data speeds are extremely slow to non existant in those areas. Looking for other options but as far as their customer service... Its top notch!

  9/10

Amazing Customer Service.

(11 days ago)

Amazing customer service from Hermie she educated me and was not just interested in only selling or upselling. Many thanks Hermie.

  10/10

Shitty Plans

(11 days ago)

Shitty prices for 1gb of data? In europe you can get a 5gb plan for 25 $ with unlimited minutes for 10 dollars more.. Why cant we have these prices? We are rated as a third world country in terms of internet, and cell price and speeds.

  4/10

Great service

(18 days ago)

no hassle , great network and great provider

  10/10

Terrible website

(27 days ago)

Almost impossible to do anything on-line to manage your Telus customer account. For plan upgrades, they use acronymns like "UL NW-Prem 60" without explaining what the acronymn means, and don't even show how much data is included with the proposed upgrade. Every other supplier I've checked has be... More

  3/10

Very poor customer service

(about 1 month ago)

They had me on the phone for 45 minutes, made an arrangement on an Apple 5s 32GB at the beginning, and after all of the credit check told me the phone was unavailable. Called the next day and the guy pushed an Apple 6 on me after I told him over and over that I didn't want it. Why can't they tell m... More

  1/10

They have great customer support

(about 1 month ago)

  10/10

Only drawback is the price

(about 1 month ago)

I've been withTelus for close to 8 years now and I've always been impressed with their customer service. Coverage is superb, I get coverage in places where most of my non telus friends cannot. However, it is very expensive. I am looking into switching for that reason alone. I can cut my costs in... More

  8/10

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