Koodo Mobile

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Popular Plans

$28 Canada-Wide

  • $28.00 per month

$15 Prepaid

  • $15.00 per month
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Popular Phones

Samsung Galaxy S6

Samsung Galaxy S6

HTC One (M9)

HTC One (M9)

Info & Contact

About Koodo Mobile

Koodo Mobile is a cell phone service provider geared toward a younger audience. A Telus-owned sub-brand, Koodo Mobile opened its doors on March 17th, 2008 and offers three packages designed for people who just want to talk and text. Plans start at $25 per month. A build-your-own-plan is also offered. Koodo spokesmen point out that they are offering "Fat Free" plans designed to provide, and charge for, only those services that customers want.

With an 80's themed marketing campaign, Koodo Mobile offers customers innovative features, including per second billing and "Koodo Tab", which is a way for customers to put up to $150 of the cost of a new phone on a tab, and Koodo will apply ten percent of the customer's monthly bill toward paying off the cost of the device. Further, once the device is paid off, "Koodo Tab" then contributes points earmarked for the purchase of future phone purchases.

Koodo Mobile offers nationwide service and is in part designed to compete with Fido, another youth-oriented brand. A prior attempt by Telus to appeal to young people came in the form of the ill-fated Amp'd Mobile, which failed when its US counterpart filed for bankruptcy.

Voice network: AMPS, CDMA 800 / 1900 MHz
Data network: 1xRTT, EVDO Rev. A

Koodo Mobile Customer Service

Mailing Address:
60 St Clair Ave E, Suite 400 Toronto, ON M4T 1N5

Telephone:
866-995-6636 (or *611 from your cell)
Want to speak with a human?

Helpful Links

Official Website, Facebook, Twitter, Coverage Maps, Manage Your Account

Koodo Mobile Question?

Visit the Koodo Mobile Q&A Forum to get answers, ask a question or help others.

Reviews (4.8/10 Avg. rating)

Darn, there are no reviews yet for this carrier.

Good service and good prices (before new tabs)

(6 days ago)

The new tab system makes Koodo not more affordable than big 3 anymore... so thinking about switching to get better subsidies on new phones.

  7/10

It has great plans

(11 days ago)

  9/10

Koodo has the weakest customer service. What could be so simple is made so complicated

(13 days ago)

  1/10

These guys have been charging me for two phone plans for the same phone!!! I got a $250 bill this month

(13 days ago)

  3/10

Great customer service!

(18 days ago)

I am a FIDO customer not by choice but because mu husband has a corporate rate, however Koodo has the best customer service so far. The people is nice and they always try to do their best to help you out. In regards to billing issues, if you are calling CONSTANTLY to dispute your charges, is one of... More

  9/10

Screwed over my credit score for ~$50 when I left the country for 6 months.

(21 days ago)

Informed Koodo I was leaving the country and was under the impression my account was squared. Returned after 6 months to find out my account was poor so I paid it off immediately and stayed with the company. Was told it wouldn't effect my account or credit as it was a small bill paid in that time. T... More

  1/10

I forget what it's like to be with another carrier!

(about 1 month ago)

Been with Koodo since 2009. I never had the need to call customer service even once! Everything has been straightforward billing-wise and service has always been excellent (I watched videos over the network after a 40 minute drive north and a 10km hike in the woods (From Kingston). If my bill was ev... More

  9/10

Slimey

(about 1 month ago)

So ive been with koodo for two years now, my first experience with a canadian phone company. For the first year they were great for the most part. But this second year they have taken me for a ride. I temporarily left canada for a few months and went online to put my account on seasonal hold and got... More

  2/10

Koodo - They are POLITE, APPRECIATE your business and don't lie to you UNLIKE BELL

(about 1 month ago)

I switched from BELL after 15 years of hell last October. My friends say I look younger! The last straw for me was when I got into an argument with my wife over financials and when we sat down and looked, BELL took $2800 out of my pocket as we were on direct pay. Their solution after hours on the... More

  10/10

Stay away if you want customer service

(2 months ago)

Kind of funny how never drop a call any time except for when I'm on hold trying to solve a billing issue. They hang up when you are on hold. I can never get anyone who speak ok English language. I was with Koodo for 6 years best thing I ever did with phone was change providers. I was with Koodo 6 y... More

  2/10

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