Getting Started Questions
1. How do cellphones work?
A cell phone is actually a sophisticated radio that sends signals to a network of antennas throughout a service area. When the signals are received by a nearby antenna, the signal is routed through the regular wired phone system to its final destination.
2. What is the difference between cellular, mobile, and wireless phones?
There is no difference. They are just different ways of referring to the same thing. The term ‘cellular’ comes from the way cell phones operate, by communicating with radio antennas that cover areas known as ‘cells’. Because cellular communications are evolving to include things other than voice calls, the terms ‘wireless’ and ‘mobile’ are being used more often.
3. How do I make a call?
Once your phone is powered on, just enter the number you wish to call and press the ‘SEND’ or ‘TALK’ key. REMEMBER: The cell phone network does not use dial tones.
4. How do I end a call?
When your call is complete press the ‘END’ key or if you have a phone with a flip cover, close the cover.
5. How do I answer a call?
To answer an incoming call, simply hit the ‘Send’ key or if you have a phone with a flip cover, open the cover.
6. Why does my cell phone’s service quality vary?
Cellular service depends on several factors including proximity to an antenna, weather, terrain or buildings blocking the signal.
7. Where can I get my phone repaired?
Should your phone require repair you will need to send it to an authorized service centre. To find the centre nearest you, refer to your owner’s manual or call the dealer you purchased the phone from.
8. Can I receive calls while my phone is charging?
Yes, as long as the phone is powered on.
9. Does my cell phone have a warranty?
Most phones include a 1 year warranty which covers any manufacturer defects. Refer to your owner’s manual to verify the terms of your warranty.
10. What does a fast busy signal mean?
If you hear a fast busy signal it indicates that your service network is too busy to process your call or is experiencing problems. End your call and try again until you are able to make a connection.
11. What is the little card in the back of my phone?
The card in the back of your phone is referred to as a SIM (subscriber identity module) card. This card allows your phone to access the GSM (Global System for Mobile Communications) network. It contains your saved phone book entries, your phone number, and your PIN number. The card is transferable so that you may switch phones, and keep your same phone number and settings.
12. Which carrier has the best reception?
A carrier’s reception varies depending on the terrain, physical obstructions, and the number of cellular towers in your area. Cellphones.ca recommends asking friends and family who have wireless service for their opinion of a carrier’s coverage and call quality. You could also post your question on the cellphones.ca discussion board to hear what others have to say.
