The North American version of the Nokia 5800 XpressMusic has been on the hot seat as of late, and after what seemed like an eternity of waiting, Nokia has finally issued a statement regarding this issue.
We have learned that some Nokia 5800 XpressMusic devices are having issues with 3G performance. This is a very isolated problem concerning only the North American market* and is not specific to any other region or country. We are currently investigating the matter further to find a quick remedy to the situation. Customer satisfaction and product quality are very important to Nokia and we take all quality and customer satisfaction-related issues seriously. Nokia is investigating the issue. Existing customers of the 5800 XpressMusic who experience 3G signal issue with the device are advised to contact Nokia Customer Care.
*only NY and Chicago affected, in Dallas and Miami the devices are working OK. The investigation is ongoing on the device itself and the network used in these cases.
Based on what they’ve disclosed, the problem is limited to units purchased in their Chicago and New York flagship stores. Nonetheless, the issue has no doubt tarnished the reputation of the 5800 XpressMusic which will certainly affect the sales of the device across the US regardless of the issue being isolated to those stores mentioned above.
Safe to say, this will definitely not bold well with the American consumer and thus foil whatever plans Nokia has of dominating the North American market with the 5800 XpressMusic.
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