There has been several iPhone users going to Apple for a specific problem: dead spots on the iPhone’s touch screen. In short, these owners have found spots where the iPhone’s user interface does not react to finger pressure.
The iPhone’s multi-touch screen is the crowning glory of Apple’s phone. It is the first commercially device, portable or otherwise, to feature the technology. Apple gave these customers with a bad iPhone screen a loan iPhone to use for the time being, but Apple does not plan to replace the defective items. They probably just needed a screen replacement, but who knows.
Joe says:
Brian, you wrote:
“Apple gave these customers with a bad iPhone screen a loan iPhone to use for the time being, but Apple does not plan to replace the defective items.”
Can you please cite a source for this claim that Apple “does not plan to replace the defective items”?
I would be shocked if this is true.
Thanks,
Joe
Drew says:
The more troubling issue is that it has come to light that a similar problem existed with the technology Apple used before they rolled it out to consumers. Hopefully, the original problem was addressed, and this is something different. If it comes to light that this is indeed the known problem, and Apple released the iPhone with the defect, it could spell trouble for Apples reputation.
BrianB says:
It’s in the source. Just repeated them. But I believe the point is that the flaw discovered is not so troubling that it warrants a replacement of the unit. They’ll fix it of course.