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The Informr Weekly
Weekly roundup of news & links
Tips, tools and tactics on how to get the most from your phone and tablet
Hi there I have a contract with virginmobile though at the beginning I was happy with the terms and conditions of the contract up to a few months when suddenly things changed relating to the contract. I'm still puzzled about how the terms varying from what was stated on the contract itself has changed. I would still like to be one of your customers but is there a possibility that the airtime topup package be reduced to atleast R100.00 and not this R1000 which i dont even get to use during the month,i've also contacted virginmobile office with no better explanation. Thanking you in advance your virginmobile customer.
Great post. I am stuck in my current contract for the next 3 years but I want a new phone so I have been saving up to buy the Galaxy SIII and I finally have the money!! Do you know if the Bell - Market Mall kiosk would have it? Or do you know of any places that would have it for a good price? Please let me know:)
You can also try CellClients.com to post your plan if all else fails then some other sucker can deal with the crappy phone companies.
I need help pls! I had a 3 year phone contract from telus company and i finished my contract but my billing still counting.im not using anymore my phone because i got a new one from other telephone company even before my contract is about to finish so that means i dont even use my phone from telus but i still paying my monthly bill.this phone wasnt under my name and it was named to my friend. I called for cancellation to this company because im done already my contract and it didnt work and they said the one incharge of it for cancellation is the one named under it but we are not jn good terms so shes not making any moves...what should i do?im paying bills which i dont use.should i just call the company and tell them i lost my phone?do you think this will work?thanks
Grab a clue, folks: 1. when you call Rogers, you aren't really talking to Rogers. You're talking to a 3rd party contractor. Go ahead. Google. You might be lucky to talk to a real Rogers location once in a while. 2. you can't haggle so don't bother trying. Reps aren't allowed to haggle. Save that for a yard sale. 3. you're an adult - you signed a contract. Be smart and responsible enough to realize when you made a mistake. Nobody at Rogers forced you to get a phone!! 4. don't think you can bulls*** your way into getting a new phone by saying you lost it and then say you're a longtime customer, and you should get a new one just like that. Nope. You still owe money on your old phone. You don't take out a car loan on a new car, smash it and then expect the bank to forgive your car loan do you? Why do you think a phone is any different? Want a new phone and can't afford it? WAIT. 5. the retention dept is not the "deal" department. It's for cancellations. 6. why do you think you should get a better deal than everyone else who is with Rogers? If you don't like it, take your business elsewhere. You don't go to the grocery store and try to haggle with them, do you?
If you read the terms and conditions if the company gives you 30 days notice they can change the rates. It normally will show on the bill that is 30 days or more from when the change will happen. It's legal. Also I agree with BACKOFFICE. You signed a contract that is legally binding. You knew that when you started. Also about going to the Retention department. They do deal with cancellation. Sometimes they can give you a deal. But even they have their limits and rules. Just because last year you called to cancel and they offered you something and you stayed doesn't mean they can do it again. In some companies, if you are just coming off of a discount you have to wait anywhere from 30-90 days before you can get another, that is if you can still get one. Just because you family member, best friend or neighbor just signed up and got a good deal doesn't mean that you should feel entitled to have one as well. You are an adult not 4 years old and just because Jimmy got something doesn't mean you deserve to have it too. Also, if you think telling them that you don't even use it much will help you get out of your contract you are out of your mind. Just because you don't use your car a lot doesn't mean you get out of your car payments or get credits for the time you didn't use it or couldn't use it.
Contracts are such a rip off, especially in Canada. I pretty much ended up in serious debt after graduating college. My little plan was that I will pay $20 of my bill every month so they do not interrupt my service. Four years later I have student loans up the ass, and that huge cell phone bill in collections. I finally decided bankruptcy was my only option, I had the luck of being referred to guys, who matched me up with 5 trustees in my area, I picked one for a interview and I am processing my claim as we speak ( or shall I say type?) lol All the best to my fellow Cannucks getting raped by our Rogers bills :)
A friend had service suspended for being behind in paying the Bell bill.The amount has now been paid.Because of suspended service she did not reconnect but Bell is trying to collect $600 for early mobille termination.Is this legal as Bell cut service not the customer?
OK, many people not aware of this but there is an office called "Rogers Management Office" this department can easily override any decision that Customer care cannot make. I use to work in this department and believe me I credited back thousands of dollars to customers for roaming and only charge what they would of been charged if they had the correct roaming plan added....Anyways, with contracts this department has the ability to override contract dates such as readjusting the date so when you cancel there will be no cancellation fee except for the 30 days notice which I think is still stupid as customers are billed in advance. SO, if you can stick to your guns and endure a long discussion proving them wrong on dates, or your terms changed then this is the dept to speak with. ALso the Obudsman office thats for Rogers is good too as they are like 97% for the customer and seem to always win. Rogers has an Office of the President too and well same thing as rogers management office which they can make even better decisions. Also, through the rogers manegement office and office of the president, they have set discounts they can apply to reduce your plan cost significantly and they decide for how long to give the discount. I added a 10.00 discount for 24 months without even thinking of it...So, next time go through these departments for your bitching and trust me you should be hanging up with a nice smile on your face.
I've been with Rogers for 2 years now. I wanna cancel my account they gave me a refurbished phone that they said is new I've spent a lot of money fixing it. I'm wondering because I can renew my contract could I renew it then cancel it in the first 15 days as in the new crtc rules say Email me with your opinions
I singed contract all most 7 months ago with us.cellular they were suppost to pay off my early cancellation .Ive given them every thing they,ve asked for but still waiting for rebate