Wind Mobile / Reviews

We now have another choice in the market and competition will be good for the industry. I believe Wind will be a victim of great expectations and they will not be able to live up to them initially. With over $1 billion invested – they have to make money and repay their debts and obligations.  So while “saviours” of the wireless industry branding may be a ball and chain – let’s give them an opportunity to execute and grow.

Read original review at myCELLmyTERMS.

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Wind Mobile encourages deceiving the customer rather than admit problems - from the first sales rep I met to the second line tech support to the supervisor, I was told and promised information and feedback that was nothing more than a lie. The first Wind staffer told me there were better plans than the one I wanted but when pressed could not come up with anything and refused to help me, second level tech who lied when he said my card would be activated by days end for sure, the supervisor who promised a call back in two hours, the condescending supervisor who assured me that a store would look after me when clearly they could not.

Read original review at Digital Home.

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I am using it for last 2 years.. Worst customer service..their only focus is to get new customers..they doesn't care for existing customers.. For any problem, u will need to call them for at least 5 times. They don't know, what's call customer service.

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This was the response I got from Wind customer service after I could not get reception
in BC. According to their terms, this is what u sign for & that is it! I cancelled 4 phones & they did not even try to help in any way or could not return their phones!!
Extremely disappointed after three months of aggravation & totally rude responses!!

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I have been using wind for the last 3 months. Reception is great in Mississauga where i live and work. Their customer service is great. I know several people who switched to wind and they are quite happy... I wonder why there are so many negative reviews about wind!

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There network is always down after they promised that the network covers my area.
You get what you pay for.
A real crappy product

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bought phone at full price. Asked for unlock code which took 10 - 15 days. It took 3 months and still no unlock code. Called in talk with rep got disconnect 3 times because they could not resolve it. Spoke with supervisor, even they couldn't do anything. I paid the $10 for the unlock code and couldn't get it back. WHATEVER you do don't go with wind they provide really bad customer service.

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Extremely weak reception in North Delta & fringes of their areas.
All BS about upgrading their reception. After sales service horrible
with no knowledge. Small company with small minds! Stay away!

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Avoid this company. I wanted them to succeed when the first came into the marketplace and didn't think they could ever be worse than the big 3. Well the are worse by far. Do Not go to this carrier they are thieving shysters. And they have the worst service. AVOID

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Bought galaxy s3, then suddenly screen went black. Took to wind, they said its water damaged and no covered. Suck ass that expensive phone. Now its a drop in ocean for me. If you are thinking about wind, think twice about warrant considering expensive the phone are.Extremely disappointed. Wind and their stupid staffing can sucks my a**...F** wind...Don't like them no more

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I ordered one prepaid phone online and was charged twice. After many calls to WIND and to my credit card company, the mistake was corrected. But a week after the promised delivery date, there is still no phone package! I called the company two more times, their staffs did not know whereabouts of the phone. Their website cannot show the dispatch status of its own products! Their foreign trained staffs speak non-professional English and always put you on hold so each time I waited at least twenty minutes in total. Worst of all, the sale is final (no cancellation or refund allowed) which I did not know when ordering it online. It was written in a tiny font at the end of their webpage. What a scam!

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I purchased a brand new phone Samsung Galaxy III for a Mothers Day present for my wife at Cambridge Mall. From day one my wife kept on complaining that it was not fully charging. After a week, we complained to the store where we bought and said we can bring it to the service center for checks. When I found time to go the store in Kitchener service center at Fairview Mall, it was already 17 days from purchased. We called customer service that we need to speak to the Supervisor of the Service Center however the person is only in the store few days in a week. The people in the service center do not want to receive the phone for service since only the Supervisor or Manager is the one authorized. I thought it was just due to being brand new phone. We want it replaced but said it is more than the 15 days period therefore they can't do anything about it. We been going back and forth for 5 times already in the Service Center and nothing happened. The phone is still with us then we call Customer Service so I can speak to the Manager but they are not available and promised that someone will call us but never did for a week now. My wish is to talk to the CEO or Executive Management of the company and express my disappointing experience. I am spending too much time on this and we need a phone but can't cancel since |I got a 3 year deal which I paid almost $300 off front. Can someone in the organization help me on this! It is sad that this company is spending a fortune for advertisement but the key fundamental customer service can't be addressed. Our word of mouth is more powerful that your adds if we are a happy customer. By the way, worst thing is they said phone is services and we need a loaner, we have to pay $10..What? we already suffered the poor service and paid a lot of money now they still want to squeeze my blood....HOPE THE CEO WILL READ THIS AND WILL CONTACT ME..

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