This is the absolutely WORST MOBILE COMPANY I've ever had to deal with in my 25 years in Canada. Avoid like a plague (will explain several reasons). I got a phone for my wife last December (2014) and of course we were really exited and all with the low prices for unlimited everything, (DO NOT FALL F...
This is the absolutely WORST MOBILE COMPANY I've ever had to deal with in my 25 years in Canada. Avoid like a plague (will explain several reasons). I got a phone for my wife last December (2014) and of course we were really exited and all with the low prices for unlimited everything, (DO NOT FALL FOR THAT). We tried it out that night and got NO reception, it was ridiculous, couldn't even make a phone call!! and we live smack in the middle of an important community of metro Vancouver called New Westminster. I mean, this is a major urban area, and got nothing!
Of course we returned it the day afterwards to the same sales girl who then assured me that the account was never even opened because 24 hours had not passed, that we shouldn't worry, everything was OK, it was all cancelled and all wonderful. Great, I went home, forgot about it...fast forward 3 weeks and it occurs to me to check my SPAM folder in my e-mail account. Surprise surprise I am getting charged out of my credit card account $60 from WIND which was the January bill, as if I still had a phone with them and an account. Bewildered I called them and found out they hadn't even cancelled my account and asked for proof that I returned the phone!! I was furious, but I played along as they assured me they did realise it was a mistake in their part. So I went back to the store and the sales girl (a different one this time) called them and they had a chat and said it was a misunderstanding, don't worry about it, the account has NOW been closed and I would get my money back within 5 business days. A week goes by and I get a call from WIND saying that they are still reviewing my case and to expect a phone call from some other department that handles transaction, and who needed to approve the reimbursement (because it was more then $20). Weird..
Another week passes by and I GET CHARGED AGAIN for the February bill! This time I freeken let'em have it over the phone, gave the case number to the girl at WIND over the phone and ask her to review and see what she understands. She basically gives an accurate summary and then I ask her "then why the hell did I just get charged again for the February bill?"...she then acts all surprised, and gives me some lame excuse that the case is still under review and it's on a ticket number, and to wait for their phone call. And that's that...just wait for a phone call. Unbelievable, these people are the worst.
So yeah: AWFUL signal reception and EVEN WORSE customer service. AVOID THEM AT ALL COSTS! Less