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About Wind Mobile

Voice network: GSM, UMTS
Data network: HSPA 1700/2100 MHz

Wind Mobile Customer Service

Mailing Address:
207 Queens Quay West Suite 710 PO Box 114 Toronto, ON M5J 1A7 Canada

Telephone:
1-877-946-3184

Helpful Links

Official Website, Facebook, Twitter, Coverage Maps, Manage Your Account

Review Sources

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Reviews (3.3/10 Avg. rating)


Truly competitive with fast, robust network

from Mobile Syrup (10 months ago)

As it stands, I don’t find Wind serves my purposes. The low prices are there for individuals who can’t afford otherwise – say, twenty-somethings stuck out on the lawns of the Molson Amphitheatre – but I need service that I can rely on, even if it does cost more.Wind has done... More

As it stands, I don’t find Wind serves my purposes. The low prices are there for individuals who can’t afford otherwise – say, twenty-somethings stuck out on the lawns of the Molson Amphitheatre – but I need service that I can rely on, even if it does cost more.

Wind has done a good job in significantly boosting its spectrum holdings this year and is promising to upgrade its network to the faster fourth-generation LTE standard soon. I’ll happily give the company another try when that happens, but for now I’ve decided to come out of the figurative rain, as expensive a proposition as that may be.

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Good enough especially for the price

from AlphaBeatic (about 1 year ago)

Customer service snafus aside, Wind does seem to have captured just the right aspect of its offering in its current marketing efforts. The company is pushing “piece of mind” as its main selling point, and on that front I couldn’t agree more. My usage mindset changed considerably ov... More

Customer service snafus aside, Wind does seem to have captured just the right aspect of its offering in its current marketing efforts. The company is pushing “piece of mind” as its main selling point, and on that front I couldn’t agree more. My usage mindset changed considerably over the month-long trial, to the point where I was no longer worrying about blowing through my cap and paying through the nose for it.

There’s no doubt Wind Mobile’s coverage and network aren’t as fast or robust as its Big Three competitors, but for my usage needs they were good enough. The fact that service is priced so much lower is what sealed the deal, even if customer service almost killed it. 

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No fess, no contract and unlimited data even with tethering is a great deal

from myCELLmyTERMS (4 years ago)

We now have another choice in the market and competition will be good for the industry. I believe Wind will be a victim of great expectations and they will not be able to live up to them initially. With over $1 billion invested – they have to make money and repay their debts and obligations.&n... More

We now have another choice in the market and competition will be good for the industry. I believe Wind will be a victim of great expectations and they will not be able to live up to them initially. With over $1 billion invested – they have to make money and repay their debts and obligations.  So while “saviours” of the wireless industry branding may be a ball and chain – let’s give them an opportunity to execute and grow.

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Weak management and poorly trained customer service reps

from Digital Home (5 years ago)

Wind Mobile encourages deceiving the customer rather than admit problems - from the first sales rep I met to the second line tech support to the supervisor, I was told and promised information and feedback that was nothing more than a lie. The first Wind staffer told me there were better plans... More

Wind Mobile encourages deceiving the customer rather than admit problems - from the first sales rep I met to the second line tech support to the supervisor, I was told and promised information and feedback that was nothing more than a lie. The first Wind staffer told me there were better plans than the one I wanted but when pressed could not come up with anything and refused to help me, second level tech who lied when he said my card would be activated by days end for sure, the supervisor who promised a call back in two hours, the condescending supervisor who assured me that a store would look after me when clearly they could not.

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Wind is Good.

(6 days ago)

The staffs there are efficient and helpful. This is my experience from the store I went to. I visited the store at Don Mills and Finch a couple of days ago, and the staff there was incredible. She, being the only one on duty at the time, managed to take care of several customers at the same time. Th... More

The staffs there are efficient and helpful. This is my experience from the store I went to. I visited the store at Don Mills and Finch a couple of days ago, and the staff there was incredible. She, being the only one on duty at the time, managed to take care of several customers at the same time. This is seldom seen in the retail environment in Canada. Most will deal with one customer at a time (reluctantly) while customers are lining up, some perhaps wanting just a simple yes or no answer. Anyway, Wind's success in recently years is to a great extent a result of their staffs. I also visited the store at Center Point Mall, and the staffs there are just as good. I have been with Wind for many years, beginning with just the $10/month Prepaid plan, and how my family have 3 lines with Wind. Wind's pricing is very competitive (some shortfall at time) but understandable. And yes, I now remember, her name is Sukina, a beautiful girl with a pleasant smile. Continue with the good work, Wind and Sukina!

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9/10

Prepaid, 5GB data, unlimited texting and calling - $40/month

(29 days ago)

Super slow network! Works intermittently. Drops connection when you need it the most. Completely unreliable...

Super slow network! Works intermittently. Drops connection when you need it the most. Completely unreliable...

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5/10

Terrible coverage.

(about 1 month ago)

I'm in roaming mode even when I'm within the city limits.

I'm in roaming mode even when I'm within the city limits.

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3/10

I like it because it is unlimited

(about 1 month ago)

But the speeds are so out of date and the call quality is very poor basically I,m paying for nothing hoping they might improve service .

But the speeds are so out of date and the call quality is very poor basically I,m paying for nothing hoping they might improve service .

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4/10

Sometimes I get better reception by tying a note to my phone and throwing it

(about 1 month ago)

Bless their hearts, they try, and they have the best prices, but none of that matters if my three word text is too heavy for their frail little network to carry.

Bless their hearts, they try, and they have the best prices, but none of that matters if my three word text is too heavy for their frail little network to carry.

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3/10

Unlimited internet is useless, since you can't really use it, it's so bad!!! If you want to use the phone, you better not be insida a building. Payin

(about 1 month ago)
1/10

If I could rate wind even lower I would.

(about 1 month ago)

Don't even get me started. I've bern with wind gor years, and had no real issues until I moved . A whopping three streets and my service was eirse than horrid. So bad that I had to run out and grab another carrier in a hurry late one sat. Voice calls - no one could hear me, texts - not recd and dat... More

Don't even get me started. I've bern with wind gor years, and had no real issues until I moved . A whopping three streets and my service was eirse than horrid. So bad that I had to run out and grab another carrier in a hurry late one sat. Voice calls - no one could hear me, texts - not recd and data, forget it. I'd say that's the whole service, no? I was lied to told I had coverage no issues in my area escalated a yon of times, never heard anything back ... Three months later they tell me I'm part of a future roll out in Hamilton. Future being the operative word. Why then are they selling phones exactly 65 steps from me in Jackson square, for 700$ knowing that their are severe outtages?

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1/10

Horrible Service & Second Rate Billing System

(about 1 month ago)

My experience with Wind in Vancouver is horrible. Their billing service is second rate, customer service is bad as they just don't seem to care, I just got double charged on my credit card this month so I have to call in and get the charge reversed, it says preload $25 and then actually charges $28... More

My experience with Wind in Vancouver is horrible. Their billing service is second rate, customer service is bad as they just don't seem to care, I just got double charged on my credit card this month so I have to call in and get the charge reversed, it says preload $25 and then actually charges $28 (hidden taxes), reception is bad even in the city, it cuts in and out depending on where you are. Not to mention, it doesn't even work at all in most areas outside the city. This is absolutely the worst cell phone service I've used in my life. The cheap price doesn't justify horrible service. It feels like a waste of time and money.

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2/10

bad customer service

(2 months ago)

Customer service representative (Nao) provided with horrible service over the phone, she could not understand the issue although explained multiple times, kept putting on hold every 1-2 minutes. Clueless, just bad service overall ..

Customer service representative (Nao) provided with horrible service over the phone, she could not understand the issue although explained multiple times, kept putting on hold every 1-2 minutes. Clueless, just bad service overall ..

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2/10

Wind doesn't care about you

(2 months ago)

Since joining, Wind has had some of the most consistently terrible customer service I've ever had. After a mixup landed me with a 15$/month Windtab boost I didn't want, things got worse. The agents on the other end were very condescending, the prices kept rising and when my phone had a technical iss... More

Since joining, Wind has had some of the most consistently terrible customer service I've ever had. After a mixup landed me with a 15$/month Windtab boost I didn't want, things got worse. The agents on the other end were very condescending, the prices kept rising and when my phone had a technical issue (possible water damage, it was an Aqua...) they were going to charge me out the nose for it. I've had to call two or three times to get the same issues resolved, and have been passed through two or three people all the same. Four times to get the protection plan removed. Luckily the issue corrected itself and has been fine ever since, but my supposed 45$/month plan has reached upwards of 80$/month. That's mostly in pay-per-use charges for when my phone silently slips into a roaming zone. When I go to Vancouver Island, there just isn't any service. After being lied to so many times about how my plan worked and what I could expect, I arranged with a semi decent (read; annoyed) agent to cancel my plan the next month. The agent I got transferred to today was actually great and a bit frustrated on my behalf, and helped me figure out how to save the most money on my way out. If I'm going to be spending 80$/month, it's going to be with a warrantied phone on a no-bullshit provider.

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3/10