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About Wind Mobile
Wind Mobile (aka: WIND) is Canada's 4th largest wireless carrier. The company, now owned by Shaw, offers postpaid and prepaid services to customers in the major urban areas of Ontario, British Columbia and Alberta. Service is also available outside of these areas via WIND's "partner networks" however using your phone in these areas means higher pay-per-use rates.

Voice network: UMTS (AWS 1700/2100 MHz)
Data network: HSPA 1700/2100 MHz, HSPA+

Wind Mobile Customer Service

Mailing Address:
207 Queens Quay West Suite 710 PO Box 114 Toronto, ON M5J 1A7 Canada

Telephone:
1-877-946-3184

Helpful Links

Official Website, Facebook, Twitter, Coverage Maps, Manage Your Account

Review Sources

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Reviews (3.3/10 Avg. rating)


Truly competitive with fast, robust network

from Mobile Syrup ( )

As it stands, I don’t find Wind serves my purposes. The low prices are there for individuals who can’t afford otherwise – say, twenty-somethings stuck out on the lawns of the Molson Amphitheatre – but I need service that I can rely on, even if it does cost more.

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As it stands, I don’t find Wind serves my purposes. The low prices are there for individuals who can’t afford otherwise – say, twenty-somethings stuck out on the lawns of the Molson Amphitheatre – but I need service that I can rely on, even if it does cost more.

Wind has done a good job in significantly boosting its spectrum holdings this year and is promising to upgrade its network to the faster fourth-generation LTE standard soon. I’ll happily give the company another try when that happens, but for now I’ve decided to come out of the figurative rain, as expensive a proposition as that may be.

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Good enough especially for the price

from AlphaBeatic ( )

Customer service snafus aside, Wind does seem to have captured just the right aspect of its offering in its current marketing efforts. The company is pushing “piece of mind” as its main selling point, and on that front I couldn’t agree more. My usage mindset changed considerably... More

Customer service snafus aside, Wind does seem to have captured just the right aspect of its offering in its current marketing efforts. The company is pushing “piece of mind” as its main selling point, and on that front I couldn’t agree more. My usage mindset changed considerably over the month-long trial, to the point where I was no longer worrying about blowing through my cap and paying through the nose for it.

There’s no doubt Wind Mobile’s coverage and network aren’t as fast or robust as its Big Three competitors, but for my usage needs they were good enough. The fact that service is priced so much lower is what sealed the deal, even if customer service almost killed it. 

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No fess, no contract and unlimited data even with tethering is a great deal

from myCELLmyTERMS ( )

We now have another choice in the market and competition will be good for the industry. I believe Wind will be a victim of great expectations and they will not be able to live up to them initially. With over $1 billion invested – they have to make money and repay their debts and obligations... More

We now have another choice in the market and competition will be good for the industry. I believe Wind will be a victim of great expectations and they will not be able to live up to them initially. With over $1 billion invested – they have to make money and repay their debts and obligations.  So while “saviours” of the wireless industry branding may be a ball and chain – let’s give them an opportunity to execute and grow.

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Weak management and poorly trained customer service reps

from Digital Home ( )

Wind Mobile encourages deceiving the customer rather than admit problems - from the first sales rep I met to the second line tech support to the supervisor, I was told and promised information and feedback that was nothing more than a lie. The first Wind staffer told me there were better pla... More

Wind Mobile encourages deceiving the customer rather than admit problems - from the first sales rep I met to the second line tech support to the supervisor, I was told and promised information and feedback that was nothing more than a lie. The first Wind staffer told me there were better plans than the one I wanted but when pressed could not come up with anything and refused to help me, second level tech who lied when he said my card would be activated by days end for sure, the supervisor who promised a call back in two hours, the condescending supervisor who assured me that a store would look after me when clearly they could not.

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Unlimited talk and text - only good if I can actually make a call or text!

( )

Wind knows they have terrible, terrible, and just utterly terrible cell reception. They know that nobody will ever pay for their useless service, which is why even the lowest rate plan has unlimited talk/text (you will NOT find this option elsewhere). Good for beginners though, no doubt! However,... More

<p>Wind knows they have terrible, terrible, and just utterly terrible cell reception. They know that nobody will ever pay for their useless service, which is why even the lowest rate plan has unlimited talk/text (you will NOT find this option elsewhere). Good for beginners though, no doubt! However, it is frustrating for me if I can't make a call or even receive one! Yes, I can use other apps to text my friends, but that's not why I'm paying for a cell reception, know what I mean? My old folks don't understand this texting business, and sometimes it's easier to actually speak verbally than typing back and forth. I get no reception in undergrounds. Even when I come upstairs, my phone still says "No service." Like, how many times do I have to restart my damn phone? It's been four years and counting, thank you for the cheap rate but it's time to say goodbye! </p>

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3/10

Misleading and untruthful

( )

Network coverage is horrible even in Toronto. Daily dropped calls. NOT unlimited Canada wide anything! You have to pay per usage if outside GTA or else you have no service, this is NOT what I was oromised by at 10 differnt wind reps. I did my due diligence prior to selecring a plan and thought Wi... More

<p>Network coverage is horrible even in Toronto. Daily dropped calls. NOT unlimited Canada wide anything! You have to pay per usage if outside GTA or else you have no service, this is NOT what I was oromised by at 10 differnt wind reps. I did my due diligence prior to selecring a plan and thought Wind would be the best carrier IF ONLY what they tell you is true. Dont waste your time or money</p>

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3/10

Worst customer service ever

( )
Wind has the worst customer service ever.The customer service agents are very snobbish and rude.The management is no better they are always second guessing their agents.Locations in Calgary are the worst especially on Stephens Avenue if possible i would grade this as 0 unfortunately there isn't an... More

Wind has the worst customer service ever.The customer service agents are very snobbish and rude.The management is no better they are always second guessing their agents.Locations in Calgary are the worst especially on Stephens Avenue if possible i would grade this as 0 unfortunately there isn't an option for that.I have experienced the terrible customer services four times in total on different occasions and decided i needed to write a review.The network coverage is horrible too i do not recommend this company .

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1/10

Worst DO NOT VISIT

( )
No star for them, 152st Surrey Franchise, # WD 675201, I brought the SamsungGS4, they charged $30 to unlock the phone then they said our frequency not catching up with this phone, I need to buy a plan from them with the phone, which will cost more than what I am paying with Fido, also while I was... More

No star for them, 152st Surrey Franchise, # WD 675201, I brought the SamsungGS4, they charged $30 to unlock the phone then they said our frequency not catching up with this phone, I need to buy a plan from them with the phone, which will cost more than what I am paying with Fido, also while I was there I found people are complaining about low signal and no connection, very poor coverage and bad network, only limited frequency, don't go there, don't bring your phone to them . Dishonest business policy. Did not get my money back. Worst service ,calls are going to some south Asian Country no control what is happening here in Canada. DO NOT TRY TO BE THERE......

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1/10

Cheap pricing but poor service

( )
I am only with WIND to try and save money. We were paying upwards of $220/month for mine and my husbands cell phones before. Service is crappy, I have no reception where I work (and I work full-time so its annoying). I have phoned customer services numerous times and have been told my issue will b... More

I am only with WIND to try and save money. We were paying upwards of $220/month for mine and my husbands cell phones before. Service is crappy, I have no reception where I work (and I work full-time so its annoying). I have phoned customer services numerous times and have been told my issue will be escalated but then nothing changes nor do I get a call back. Not reliable for sure but I guess what do you expect with a cost so low.

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3/10

Data speeds could be a bit faster, other then that great experience with Wind

( )
8/10

It's not bad if you're broke...

( )
I bought this three years ago bc was trying to save money and I needed max data (unlimited). Reception and data connection can be very spotty, many times my data connection become null-void; I live in Mississauga, but am often in Toronto/GTA, as far as Whitby and Oakville

I bought this three years ago bc was trying to save money and I needed max data (unlimited). Reception and data connection can be very spotty, many times my data connection become null-void; I live in Mississauga, but am often in Toronto/GTA, as far as Whitby and Oakville

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7/10

The worst I've ever encountered

( )
I live in Evergreen in Calgary and it clearly states that it has coverage, it didn't! I had to upgrade to Wind Away to have roaming inside the city.. still did not work.. They took away my $50 as well.. I really disappointed.. DO NOT RECOMMEND

I live in Evergreen in Calgary and it clearly states that it has coverage, it didn't! I had to upgrade to Wind Away to have roaming inside the city.. still did not work.. They took away my $50 as well.. I really disappointed.. DO NOT RECOMMEND

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3/10

I hate it

( )
a lot of dead spots

a lot of dead spots

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1/10

Poor to Mediocre connections carried by stellar plans.

( )
The only competitive-to-US price plan in Canada. $45 for full North American coverage and 8GB of data? Rogers/Bell are charging double for that. The US reception under T-Mobile/AT&T is amazing. The signal on Wind in Ottawa is decent too. Toronto coverage is as titled -- poor to mediocre. Const... More

The only competitive-to-US price plan in Canada. $45 for full North American coverage and 8GB of data? Rogers/Bell are charging double for that. The US reception under T-Mobile/AT&T is amazing. The signal on Wind in Ottawa is decent too. Toronto coverage is as titled -- poor to mediocre. Constant Signal drops on the Wind Network itself. If you travel between the US and Ottawa frequently, an amazing plan. Otherwise, an exercise in frustration.

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4/10