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About Wind Mobile

Wind Mobile (aka: WIND) is Canada's 4th largest wireless carrier. The company, now owned by Shaw, offers postpaid and prepaid services to customers in the major urban areas of Ontario, British Columbia and Alberta. Service is also available outside of these areas via WIND's "partner networks" however using your phone in these areas means higher pay-per-use rates.

Voice network: UMTS (AWS 1700/2100 MHz)
Data network: HSPA 1700/2100 MHz, HSPA+

Wind Mobile Customer Service

Mailing Address:
207 Queens Quay West Suite 710 PO Box 114 Toronto, ON M5J 1A7 Canada

Telephone:
1-877-946-3184

Helpful Links

Official Website, Facebook, Twitter, Coverage Maps, Manage Your Account

Review Sources

Wind Mobile Question?

Visit the Wind Mobile Q&A Forum to get answers, ask a question or help others.

I rate Wind Mobile:

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Reviews (3.3/10 Avg. rating)


Truly competitive with fast, robust network

from Mobile Syrup ( )

As it stands, I don’t find Wind serves my purposes. The low prices are there for individuals who can’t afford otherwise – say, twenty-somethings stuck out on the lawns of the Molson Amphitheatre – but I need service that I can rely on, even if it does cost more.Wind has done... More

As it stands, I don’t find Wind serves my purposes. The low prices are there for individuals who can’t afford otherwise – say, twenty-somethings stuck out on the lawns of the Molson Amphitheatre – but I need service that I can rely on, even if it does cost more.

Wind has done a good job in significantly boosting its spectrum holdings this year and is promising to upgrade its network to the faster fourth-generation LTE standard soon. I’ll happily give the company another try when that happens, but for now I’ve decided to come out of the figurative rain, as expensive a proposition as that may be.

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Good enough especially for the price

from AlphaBeatic ( )

Customer service snafus aside, Wind does seem to have captured just the right aspect of its offering in its current marketing efforts. The company is pushing “piece of mind” as its main selling point, and on that front I couldn’t agree more. My usage mindset changed considerably ov... More

Customer service snafus aside, Wind does seem to have captured just the right aspect of its offering in its current marketing efforts. The company is pushing “piece of mind” as its main selling point, and on that front I couldn’t agree more. My usage mindset changed considerably over the month-long trial, to the point where I was no longer worrying about blowing through my cap and paying through the nose for it.

There’s no doubt Wind Mobile’s coverage and network aren’t as fast or robust as its Big Three competitors, but for my usage needs they were good enough. The fact that service is priced so much lower is what sealed the deal, even if customer service almost killed it. 

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No fess, no contract and unlimited data even with tethering is a great deal

from myCELLmyTERMS ( )

We now have another choice in the market and competition will be good for the industry. I believe Wind will be a victim of great expectations and they will not be able to live up to them initially. With over $1 billion invested – they have to make money and repay their debts and obligations.&n... More

We now have another choice in the market and competition will be good for the industry. I believe Wind will be a victim of great expectations and they will not be able to live up to them initially. With over $1 billion invested – they have to make money and repay their debts and obligations.  So while “saviours” of the wireless industry branding may be a ball and chain – let’s give them an opportunity to execute and grow.

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Weak management and poorly trained customer service reps

from Digital Home ( )

Wind Mobile encourages deceiving the customer rather than admit problems - from the first sales rep I met to the second line tech support to the supervisor, I was told and promised information and feedback that was nothing more than a lie. The first Wind staffer told me there were better plans... More

Wind Mobile encourages deceiving the customer rather than admit problems - from the first sales rep I met to the second line tech support to the supervisor, I was told and promised information and feedback that was nothing more than a lie. The first Wind staffer told me there were better plans than the one I wanted but when pressed could not come up with anything and refused to help me, second level tech who lied when he said my card would be activated by days end for sure, the supervisor who promised a call back in two hours, the condescending supervisor who assured me that a store would look after me when clearly they could not.

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Data speeds could be a bit faster, other then that great experience with Wind

( )
8/10

It's not bad if you're broke...

( )

I bought this three years ago bc was trying to save money and I needed max data (unlimited). Reception and data connection can be very spotty, many times my data connection become null-void; I live in Mississauga, but am often in Toronto/GTA, as far as Whitby and Oakville

I bought this three years ago bc was trying to save money and I needed max data (unlimited). Reception and data connection can be very spotty, many times my data connection become null-void; I live in Mississauga, but am often in Toronto/GTA, as far as Whitby and Oakville

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7/10

The worst I've ever encountered

( )

I live in Evergreen in Calgary and it clearly states that it has coverage, it didn't! I had to upgrade to Wind Away to have roaming inside the city.. still did not work.. They took away my $50 as well.. I really disappointed.. DO NOT RECOMMEND

I live in Evergreen in Calgary and it clearly states that it has coverage, it didn't! I had to upgrade to Wind Away to have roaming inside the city.. still did not work.. They took away my $50 as well.. I really disappointed.. DO NOT RECOMMEND

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3/10

I hate it

( )

a lot of dead spots

a lot of dead spots

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1/10

Poor to Mediocre connections carried by stellar plans.

( )

The only competitive-to-US price plan in Canada. $45 for full North American coverage and 8GB of data? Rogers/Bell are charging double for that. The US reception under T-Mobile/AT&T is amazing. The signal on Wind in Ottawa is decent too. Toronto coverage is as titled -- poor to mediocre. Const... More

The only competitive-to-US price plan in Canada. $45 for full North American coverage and 8GB of data? Rogers/Bell are charging double for that. The US reception under T-Mobile/AT&T is amazing. The signal on Wind in Ottawa is decent too. Toronto coverage is as titled -- poor to mediocre. Constant Signal drops on the Wind Network itself. If you travel between the US and Ottawa frequently, an amazing plan. Otherwise, an exercise in frustration.

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4/10

rude manager/owner of shop WIND MOBILE in sheridan mall mississauga

( )

Up until the point of deciding to cancel plan with wind, i was a costumer with them for about 2 years, i would usually go in person to my bill as the location was close to where i live, i always had a pleasant experience until i began to encounter the "manager" & as he claimed the "owner" of the sho... More

Up until the point of deciding to cancel plan with wind, i was a costumer with them for about 2 years, i would usually go in person to my bill as the location was close to where i live, i always had a pleasant experience until i began to encounter the "manager" & as he claimed the "owner" of the shop when i called in to complain about him later on assuming that he was just an employee. since he was so rude and unprofessional when i had gone in to ask a few questions regarding my plan and payment options. he was scuffling and cutting me off amidst my questions, he was also acting irritated and laughing , he then told me to just leave and cancel the plan or do whatever i want if i had any issues with how he was acting since he was the "OWNER" & "MANAGER" of the shop. it was sad on his behalf there are so many phone companies out there , if you act like you dont want to be asked questions & try to make customers uncomfortable for that or dismiss them your store is getting a bad image and you're losing money to your competitors who provide better services and more pleasant encounters. good luck being an "owner" acting how you do, we'll see how much money and management benefits that come you way from that. WIND MOBILE SHERIDAN CENTRE, MISSISSAUGA'S MANAGER LACKS MORALS, PROFESSIONALISM, AND THINKS HE CAN ACT AS HE WISHES BECAUSE HE OWNS THE STORE. luckily you have no place in law and have nothing you can do when you get reported.

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1/10

Misleading rates when travelling abroad

( )

In June of 2016 I went travelling to Belize and Costa Rica for roughly a month. Before I went I looked into the "World Traveller" roaming plan which states on the web site what the rates are for each region and countries. I clearly saw both Belize and Costa Rica on the Americas plan, there was a ver... More

In June of 2016 I went travelling to Belize and Costa Rica for roughly a month. Before I went I looked into the "World Traveller" roaming plan which states on the web site what the rates are for each region and countries. I clearly saw both Belize and Costa Rica on the Americas plan, there was a very unclear PDF attachment that had rate exceptions for certain countries, my belief was that if the country was not in the PDF, the standard rate for that region would apply. To be sure I phoned support. The agent thought this was correct but was not absolutely positive (and apparently had no one else he could verify with at the time). So I went to the Wind store where I signed up a couple of months before. BOTH store sales people confirmed what I thought and said if the country was not in the PDF, the rate for that region would apply. Fast forward 4 days after 2 days in Belize. Text from Wind. Your data has reached $100 dollars, you will be unable to use your data plan until you contact us. Great, I didn't even use any data yet (just some background data for emailI guess)... Turns out my $1 per Mb rate was actually $20 per Mb, seriously is this a joke who does this in 2016? Contacted Wind immediately, someone was apolagetic but said they could not do anything for me. I could dispute the bill when I received the invoice later in the month. Checked my Wind account a day later; one 8 minute call to my wife in Canada, $24 (should have been 30 cents a minute, turns out to be $3). A hand full of text messages that should have been 15 cents each (turns out to be 75 cents. Phone turns into doorstop for 2 weeks until I am in Costa Rica and go way out of my way (I was not staying in highly populated areas) to find a local mobile carrier Claro. $13CAD for 700MB of data, 200 minutes international and free texts. Plan lasts me for the balance of my trip and then some. Get home in early July after my first vacation in years and start stressing again about my $202 Wind bill that just came in. More emails ensue. Someone offers me $140 credit, I say its not enough for the inconvenience I was put through I want the entire bill negated as I didn't use my phone for a month. Escalated to a phone call from accounts. They offer me $50 credit. Not good enough. Say I will cancel my plan and file a formal complaint with CCTS. She says she is not authorised to provide more of a discount so she needs to escalate further. Nothing for a week. Email again. Next day someone offers me $75 credit (seriously where the h*ll do they even get these numbers from, a hat?). Not good enough. Tell them to close my account and I will be submitting a formal complaint with CCTS. TL;DR Winds roaming plans are terrible, embarassing that they could even keep a straight face when they said 1Mb of data would cost $20. This was in Belize and Costa Rica, two well travelled countries with good mobile carriers, not bloody Antarctica or Somalia. Reps and sales people are not informed or knowledgable and their site is extremely misleading, their ignorance will cost you, possibly greatly. Wind takes absolutely no responsibility for providing false and misleading information. Apparently they would rather lose a customer and get bad reviews and an open case with the CCTS than just make a customer happy by nuking a $200 ill gotten bill. PS: I've cancelled my Wind account. Will never use them again, not even if the resolution from the CCTS is for the full $202.

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1/10

Spotty coverage in Hamilton & Ancaster

( )

Basically unusable in apartment buildings and malls. Spotty reception on road. Despite it showing Ancaster as covered, I could barely get a text out anywhere in Ancaster. Great price, but I used basically zero data usage of my available 5 gigs through 8 months because my coverage was so bad I ha... More

Basically unusable in apartment buildings and malls. Spotty reception on road. Despite it showing Ancaster as covered, I could barely get a text out anywhere in Ancaster. Great price, but I used basically zero data usage of my available 5 gigs through 8 months because my coverage was so bad I had to use wifi or just use my fiancée's phone with koodo. I finally snapped when I couldn't rely on my cellphone for an important call in my own home in downtown hamilton.

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3/10

Wisp in the Wind

( )

Awful coverage...always roaming...slow as molasses.

Awful coverage...always roaming...slow as molasses.

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2/10

cheaper calls and unlimited internet

( )
5/10