If I could give them a zero I would ..
I have never been so disappointed with a phone company, and before Wind I was with Rogers. When my Rogers phone was ruined, I decided it was time for a new phone and I was aware of the very low priced plans with excellent deals, i.e. unlimited data, long distance, etc. The selections of phones was l...
I have never been so disappointed with a phone company, and before Wind I was with Rogers. When my Rogers phone was ruined, I decided it was time for a new phone and I was aware of the very low priced plans with excellent deals, i.e. unlimited data, long distance, etc. The selections of phones was limited (mainly to androids), but I knew androids were still good phones in comparison to iPhones and the plans were so great I didn't think it mattered. I purchased the Huawei P6 which was a very unique phone however it was still very nice and worked well, with that I purchased a 50 dollar a month plan that came with long distance calling, unlimited data, unlimited texts, voicemail, call waiting and the works. The first two weeks or so with my phone were completely fine until I had class in a certain building at my school where I did not get service but it seemed like everyone else did, again I didn't think much of it. The problems didn't initially start until I moved back from Hamilton to Niagara Falls for the summer and my phone started roaming everywhere I went. The service would set to "Wind Away" or just go roaming all together. I still needed to use my phone so I continued to at work and everywhere else and figured I could just explain that I live near the American border and the charges would be reversed. This past month I received a bill of over 200 dollars and called Wind customer support immediately to explain my issue, the man on the other end seemed to understand and explained that my 'claim' had been submitted and I would be receiving a call soon. Two days later I received a text message from Wind services stating my issue had been resolved. So when I went to pay my phone bill thinking it would be the price it should be it was still over 200 dollars, and because I hadn't paid this price my phone was shut off. Again I had to call Wind customer support only this time I was much more irritated. I called and explained to another women that I had spoke to someone last week about the roaming charges on my phone. She put me on hold and when she came back on the line she told me the charges were valid and that I was not in an area covered by Wind. I explained to her where I live and that I was not in the US at anytime sending texts I was at my home and at work. And at some point over the summer I actually returned to Hamilton (where the phone was purchased) and was STILL receiving roaming charges in my own house. She explained to me that the best they could do was take 20 dollars off. I have never been so upset with service before over the phone and with the general quality of a phone company. Unless you live in a Wind service tower or store I don't recommend getting a phone plan with Wind because you will most likely receive the same service I have. Less