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Info & Contact


About Wind Mobile

Voice network: GSM, UMTS
Data network: HSPA 1700/2100 MHz

Wind Mobile Customer Service

Mailing Address:
207 Queens Quay West Suite 710 PO Box 114 Toronto, ON M5J 1A7 Canada

Telephone:
1-877-946-3184

Helpful Links

Official Website, Facebook, Twitter, Coverage Maps, Manage Your Account


Wind Mobile Question?

Visit the Wind Mobile Q&A Forum to get answers, ask a question or help others.

I rate Wind Mobile:

Help inform others by sharing your experience with Wind Mobile

Reviews (3.3/10 Avg. rating)


Truly competitive with fast, robust network

from Mobile Syrup (8 months ago)

As it stands, I don’t find Wind serves my purposes. The low prices are there for individuals who can’t afford otherwise – say, twenty-somethings stuck out on the lawns of the Molson Amphitheatre – but I need service that I can rely on, even if it does cost more.Wind has done... More

As it stands, I don’t find Wind serves my purposes. The low prices are there for individuals who can’t afford otherwise – say, twenty-somethings stuck out on the lawns of the Molson Amphitheatre – but I need service that I can rely on, even if it does cost more.

Wind has done a good job in significantly boosting its spectrum holdings this year and is promising to upgrade its network to the faster fourth-generation LTE standard soon. I’ll happily give the company another try when that happens, but for now I’ve decided to come out of the figurative rain, as expensive a proposition as that may be.

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Good enough especially for the price

from AlphaBeatic (11 months ago)

Customer service snafus aside, Wind does seem to have captured just the right aspect of its offering in its current marketing efforts. The company is pushing “piece of mind” as its main selling point, and on that front I couldn’t agree more. My usage mindset changed considerably ov... More

Customer service snafus aside, Wind does seem to have captured just the right aspect of its offering in its current marketing efforts. The company is pushing “piece of mind” as its main selling point, and on that front I couldn’t agree more. My usage mindset changed considerably over the month-long trial, to the point where I was no longer worrying about blowing through my cap and paying through the nose for it.

There’s no doubt Wind Mobile’s coverage and network aren’t as fast or robust as its Big Three competitors, but for my usage needs they were good enough. The fact that service is priced so much lower is what sealed the deal, even if customer service almost killed it. 

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No fess, no contract and unlimited data even with tethering is a great deal

from myCELLmyTERMS (4 years ago)

We now have another choice in the market and competition will be good for the industry. I believe Wind will be a victim of great expectations and they will not be able to live up to them initially. With over $1 billion invested – they have to make money and repay their debts and obligations.&n... More

We now have another choice in the market and competition will be good for the industry. I believe Wind will be a victim of great expectations and they will not be able to live up to them initially. With over $1 billion invested – they have to make money and repay their debts and obligations.  So while “saviours” of the wireless industry branding may be a ball and chain – let’s give them an opportunity to execute and grow.

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Weak management and poorly trained customer service reps

from Digital Home (5 years ago)

Wind Mobile encourages deceiving the customer rather than admit problems - from the first sales rep I met to the second line tech support to the supervisor, I was told and promised information and feedback that was nothing more than a lie. The first Wind staffer told me there were better plans... More

Wind Mobile encourages deceiving the customer rather than admit problems - from the first sales rep I met to the second line tech support to the supervisor, I was told and promised information and feedback that was nothing more than a lie. The first Wind staffer told me there were better plans than the one I wanted but when pressed could not come up with anything and refused to help me, second level tech who lied when he said my card would be activated by days end for sure, the supervisor who promised a call back in two hours, the condescending supervisor who assured me that a store would look after me when clearly they could not.

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bad customer service

(3 days ago)

Customer service representative (Nao) provided with horrible service over the phone, she could not understand the issue although explained multiple times, kept putting on hold every 1-2 minutes. Clueless, just bad service overall ..

Customer service representative (Nao) provided with horrible service over the phone, she could not understand the issue although explained multiple times, kept putting on hold every 1-2 minutes. Clueless, just bad service overall ..

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2/10

Wind doesn't care about you

(14 days ago)

Since joining, Wind has had some of the most consistently terrible customer service I've ever had. After a mixup landed me with a 15$/month Windtab boost I didn't want, things got worse. The agents on the other end were very condescending, the prices kept rising and when my phone had a technical iss... More

Since joining, Wind has had some of the most consistently terrible customer service I've ever had. After a mixup landed me with a 15$/month Windtab boost I didn't want, things got worse. The agents on the other end were very condescending, the prices kept rising and when my phone had a technical issue (possible water damage, it was an Aqua...) they were going to charge me out the nose for it. I've had to call two or three times to get the same issues resolved, and have been passed through two or three people all the same. Four times to get the protection plan removed. Luckily the issue corrected itself and has been fine ever since, but my supposed 45$/month plan has reached upwards of 80$/month. That's mostly in pay-per-use charges for when my phone silently slips into a roaming zone. When I go to Vancouver Island, there just isn't any service. After being lied to so many times about how my plan worked and what I could expect, I arranged with a semi decent (read; annoyed) agent to cancel my plan the next month. The agent I got transferred to today was actually great and a bit frustrated on my behalf, and helped me figure out how to save the most money on my way out. If I'm going to be spending 80$/month, it's going to be with a warrantied phone on a no-bullshit provider.

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3/10

I Am Very Unhappy with Wind Mobile

(26 days ago)

My service is intermittent at home or non exhistent. It keeps loosing the network. Bad telephone connection. I need better service.

My service is intermittent at home or non exhistent. It keeps loosing the network. Bad telephone connection. I need better service.

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4/10

Wind Mobile is useless

(26 days ago)

Cannot make phone calls -- when it connects (it doesn't always connect from the first attempt) my voice is garbled and the other side cannot understand what I'm saying. Cannot connect to Internet - their data speed is ridiculous, when it is at all. Customer service is totally useless (not they coul... More

Cannot make phone calls -- when it connects (it doesn't always connect from the first attempt) my voice is garbled and the other side cannot understand what I'm saying. Cannot connect to Internet - their data speed is ridiculous, when it is at all. Customer service is totally useless (not they could do anything, anyway, since the issues are related to the network...)

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1/10

So far Wind Mobile SERVES MY NEEDS..

(about 1 month ago)

I have used Wind Mobile in the last few months and I find that this network has done its share to compete with the 3 mobile giants in this country. But, being a new entrant, it also has its hiccups, where some areas I would experience no signal, while if I had used Bell Mobility, I would have gotten... More

I have used Wind Mobile in the last few months and I find that this network has done its share to compete with the 3 mobile giants in this country. But, being a new entrant, it also has its hiccups, where some areas I would experience no signal, while if I had used Bell Mobility, I would have gotten a better SIGNAL. ALSO, SHAW HAS PURCHASED THE COMPANY, LET'S HOPE THAT IT WILL STILL KEEP THE PRICES LOW ENOUGH AS IS NOW, THAT IT CAN ALSO ALLOCATE THEIR NEWLY ACQUIRED INCOME TO IMPROVE THE NETWORK. SO FAR, I AM HAPPY. I WOULD HAVE GIVEN IT A 9/10, IF THE COMPANY HAS A WIDER RANGE OF PHONES,I.E. THE HIGH END SONY PHONES.

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8/10

it is good connection on windy day

(about 1 month ago)
3/10

Terrible coverage

(2 months ago)

The worst company I have ever had to deal with. There was zero coverage at the billing address.. how can you even sell something that does not work and is on the coverage map?? Also waited weeks for technical to call back (but no reception did not allow me to get the calls). I was 7 months pregnan... More

The worst company I have ever had to deal with. There was zero coverage at the billing address.. how can you even sell something that does not work and is on the coverage map?? Also waited weeks for technical to call back (but no reception did not allow me to get the calls). I was 7 months pregnant and needed a reliable phone so I cancelled for a hefty $690.00 for a phone that never worked. I agreed to spend $25 a month to get it paid off and the next week creditors were calling my work and my cell phone. It's just a money scam I got no voicemail or e-mails until I owed them money. How convenient. Stay away!!!!!!!!!!

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1/10

please dont get it

(2 months ago)

poor reception, loudsy customer service..

poor reception, loudsy customer service..

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1/10

I love Wind, because here is not a close match to Wind plans in the market

(2 months ago)

Unfortunately, Canadian cell phone companies are taking advantage of poor Canadians, the same as greedy auto insurance, and monopolizing the industry. That leaves very little for new competitors to enter the Canadian market of telecommunication, unlike what the country claims as a free market that... More

Unfortunately, Canadian cell phone companies are taking advantage of poor Canadians, the same as greedy auto insurance, and monopolizing the industry. That leaves very little for new competitors to enter the Canadian market of telecommunication, unlike what the country claims as a free market that encourages competitions. I like Wind because of their plans that it is no where unmatched with any other competitor. The unlimited data if one decide to go with a different carrier, one would pay a hundred bucks for this. Secondly, the unlimited calling time, as if you were using the landline. Still exist the limited-minute usage plans for nearly most of the rest of companies. Now, I hate Wind because of: 1- their unprofessional customer service. It seems to me that they are run by bunch of school dropouts. Their selection of language when you talk to them make me sick especially when I hear the automated message while being on hold. 2- They are less likely to give you any credit or claim mistakes on their part, unless you take the complaint to a higher level. 3- their tab is very expensive now a days, meaning one has to pay too much up front for a new device and commit to a 2-years term. By the way it used to be 3-years term. Only unless one decide to go with their most expensive plan, then one would pay less for a device upfront. Bottom line, because of the limited selection of affordable cell carriers in Canada, Wind has survived a tough market and proven successful during the past few years since its launch. I find internet connectivity is super and fast. I usually get an unlocked phone from somewhere else and use it with Wind, but careful the 1700/2100 frequency they operate on , so make sure to check the device specification before you make a purchase.

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7/10

Price is good, Data sucks

(2 months ago)

Never get data when I need it. Everything else is fine. Only with them because of the price.

Never get data when I need it. Everything else is fine. Only with them because of the price.

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4/10