My wife and I and our son signed up with Wind on June 2013.We thought, wow, the price is great for everything you get. Was I wrong. We have been getting roaming charges in the Edmonton area, which is supposed to be covered . I have phoned there customer service line on several occasions, which turned... More
My wife and I and our son signed up with Wind on June 2013.We thought, wow, the price is great for everything you get. Was I wrong. We have been getting roaming charges in the Edmonton area, which is supposed to be covered . I have phoned there customer service line on several occasions, which turned out to be in India. And the men that I spoke with had extremely thick accents and were hard to understand, they all told me that I had to pay because I was out of my area. I promptly advised them that I was in my calling area, and I'M not paying these charges. They said they would waive the charges this time but I would be paying the next time and to look at the map for coverage. I told them that I was not out of my area and do you even know where Edmonton is . Because obviously you don't. I then requested to speak with a manager who could possibly speak better English. They put me on hold for 10 minutes and the same guy got on the phone and said they weren't available and then hung up. Nice CUSTOMER SERVICE !!!!!!!!
as far as service, it is pitiful !!!
There is many places in Edmonton I receive no service ,text, e-mail, etc
What is the point of a phone that you can't use when you need it ?
We went to NFLD AND SASKATCHEWAN this year2014, and once we were out of Edmonton, BINGO , no service!!!!
Even though they advertise full coverage across North America.
I work downtown Edmonton, and receive no service at my work, NICE!!!
My son receives little or no service in his apartment, and loads of dropped calls .He has complained, and they said they were going to look into it and get back to him. To date no return calls , and no action. They have not credited him for anything, even though the service is not there . i can tell you this ,if we we knew then , what we know now , we would never of given WIND MOBILE a chance to frustrate us as much as they have.
I would highly recommend another carrier. even if you pay more , it's worth it to get a provider that gives you service.
Do yourself a favor and don't buy into WINDS FALSE PROMISES. Less