Virgin Mobile / Reviews

I got a blackberry curve 9360 (very good phone btw) and got a $40 my peeps plan and i loved it i never called virgin mobile for anything out of the ordinary only when i got charged $10 from jamster and they fixed it right away! (with great customer care!) i do get 1 bar in some places but that happens... More

Too bad. Virgin Mobile is not what it used to be since Bell got involved (of course) Customer service could not be worse......not to mention the changes made to their website. I am already looking to change to another provider.

Ever since I've been using Virgin I've had intermittent problems receiving text messages from other carriers, spending dozens of hours on the phone with customer service and tech support. The coverage is also pretty crap. Since I started using their service, they've raised the prices... More

This is one of the most frustrating companies that I have ever dealt with. Customer service reps are not empowered to do simple things..like get your order straight. Each month the plans don't change, and each month they bill the same, and then to add to the frustration and aggravation, you get... More

I switched to Virgin Mobile from Bell because Bells customer service was terrible and I found Virgin to be awesome!!
As soon as Bell took over everything started to change and it's gone downhill from there.
Bell is infamous for offering their best deal to the leaving customer rather than giving... More