Years of good services, years of appreciation, and a sudden change - Part II?
I wrote a long text with this title some weeks ago (except the '- Part II?' in the title) in the title, and i'm still at the same point, waiting. Last Friday, i checked my Virgin Mobile account to know the amount of money they billed me for the month. This amount of money can change from few dollars...
I wrote a long text with this title some weeks ago (except the '- Part II?' in the title) in the title, and i'm still at the same point, waiting. Last Friday, i checked my Virgin Mobile account to know the amount of money they billed me for the month. This amount of money can change from few dollars to few pennies, and i always pay exactly this amount of money every month, without any waiting time to pay them.
But, last Friday, the 26 of October 2012, i saw that they billed me the price of the two temporary phones they gave me for the waiting time of my phone repair. As i said in the other message, i received my phone still broken with the reason 'Wrong serial number' after three months of wait. Anyway i will not tell the whole story again it is very well documented in the message i wrote here some weeks ago.
At the end of October, i checked my Virgin Mobile account, and i saw the i owe them the price of the temporary phones ! I was completely destroyed, the term is may be a bit too loud, but i don't have any other word to describe how i was feeling.
I kept it, cause i thought that my still broken phone would be repaired, or better than that and that's what i want at this very moment : A new phone ! A new guarantee ! and a minimum of respect !!!
So i called last Friday (the 26 of October 2012) to know what was the meaning of that ? The Virgin Mobile Specialist told me that this was the amount of money ask for my temporary phones. I said how could i send you the phones if i don't have any envelope, any returning address, and how can i trust you if i sent it back ??? How can i trust a company who gave me so many hard times, so many unbelievable situations, and why there is nothing made to have my phone repaired again !!! I said that i made a complaint and i received two emails one from Candice the other from Monique who are two workers for Virgin Mobile. They asked me personal information which i refused to tell on first instance, and that i told on last instance cause there were no way to call them.
So, going back to the talk that i had with the clerk on this Friday the 26 of October, he said that Virgin mobile called my at 13:47 on this same day and i admit that this part was my fault, cause i have a call block application (for all these 1-800 or 1-877 spam phone numbers) who locked their calls. So i told to the clerk that i would uninstall the application, and i ask him when i will receive the second call, He told me may be this week end, i'm not sure about it, but on Monday, be prepared to receive a call from them (Virgin Mobile Canada).
Monday, knowing that i didn't received the promise call, i called another Virgin Mobile Specialist who told me that i have to wait 5 days to have this call. I said 'Why five days ? I was told that i would received this call this Monday ?' So he said, wait till Wednesday night, and if you don't have received any call from us, call us and we will make something about it. I didn't received any call from Virgin Mobile Canada.
On the same talk that i had with this clerk, i ask him : 'And what about giving you the temporary phones back that i have now' He said that i would received a prepaid envelope from Virgin Mobile Canada and that i would be able to send them the phones back. I didn't received any box, any bag, anything !
So after all these situations, i really don't know what to think, i have hard time believing them, and most of all, i feel like someone who has been a joke, a point of no respect at all, a simple client who doesn't have any value. Am i missing something ? or do i exaggerate about what i'm going through.
On the bottom of that, i have been treated for heart and lung illness, that's something private i know, but that is what make me worry more than everything. My actual phone wich is a HTC Sensation HTC-710 went down (off) without any reason my phone is powering down, silently and there is no way to know it, except to look at the phone from time to time. It take minutes and minutes to have it power up. I've miss two important urgent phone calls, and this situation do worry my family and yes my old father and mother who, lastly, tried to call me without any response.
When i grab my phone i saw that it was powered off again, and when i powered it up i saw that my parents called my about 7 times during a a lapse of 3 hours. I do not tell any lies in these sensible and very hard to live situations. Just for this single situation it worth more than a simple phone, it worth something to be made now !!!
Please make something ! Please Less