Virgin Mobile

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About Virgin Mobile

Virgin Mobile USA provides wireless communications services using the nationwide Sprint PCS network. They specialize in offering prepaid, or pay-as-you-go, services that are mostly targeted towards youth. To attract this demographic, they offer their customers flexible terms, easy to comprehend pricing, fashionable handsets and relevant mobile data and entertainment content. By offering their products and services on a per-minute basis, or on a monthly basis for specified quantities, customers can purchase blocks of minutes without having to enter into long-term contracts or commitments. Additionally, Virgin Mobile appeals to the budget conscious youth by asserting that they have no hidden fees, no monthly bills, and no contracts to sign, leaving the customer as the one who controls the phone instead of the carrier.

Voice network: CDMA 1900 MHz
Data network: 1xRTT, EVDO Rev. A

Contact Information

Mailing Address:
10 Independence Blvd # 200 Warren, NJ 07059

Telephone:
888-322-1122 (or 611 from your cell)
Want to speak with a human?

Helpful Links

Official Website, Facebook, Twitter, Coverage Maps, Manage Your Account

Virgin Mobile Question?

Visit the Virgin Mobile Q&A Forum to get answers, ask a question or help others.

Help inform others by sharing your experience with Virgin Mobile

Reviews (3.8/10 Avg. rating)

Darn, there are no reviews yet for this carrier.

Not reliable.

(about 1 year ago)

First of all I'm writing my review based on my own real honest experience. I joined Virgin Mobile in January because they had the best cellphone plans. Everything was nicer and "cooler". I found their customer service very casual and friendly. I started having problems with them after coming back fr... More

  5/10

Worst phone company ever.

(about 1 year ago)

I joined Virgin a little over a year ago and now i strongly regret my decision. In December '12 my phone was having some issues so i sent it in to get repaired. First time i phoned them she tried telling me my phone was beyond it's warranty so i would have to pay. Funny enough all my legal paper wo... More

  1/10

Very Good Consistent Quality.

(about 1 year ago)

Virgin Mobile was and still is my first cellphone carrier, I've been with them for about a year now. My family members have been with many different Carriers, Fido (which was a horrible experience for my sister), Bell and Telus. I can say that so far I have been quite pleased, I've never had a dro... More

  9/10

Years of good services, years of appreciation, and a sudden change - Part II?

(about 1 year ago)

I wrote a long text with this title some weeks ago (except the '- Part II?' in the title) in the title, and i'm still at the same point, waiting. Last Friday, i checked my Virgin Mobile account to know the amount of money they billed me for the month. This amount of money can change from few dollars... More

  3/10

Great plans!!! Actually Good coverage and some good customer service (most of the time)

(2 years ago)

I got a blackberry curve 9360 (very good phone btw) and got a $40 my peeps plan and i loved it i never called virgin mobile for anything out of the ordinary only when i got charged $10 from jamster and they fixed it right away! (with great customer care!) i do get 1 bar in some places but that happe... More

  9/10

Virgin Mobile going down hill.

(2 years ago)

Too bad. Virgin Mobile is not what it used to be since Bell got involved (of course) Customer service could not be worse......not to mention the changes made to their website. I am already looking to change to another provider.

  2/10

Fed up with Virgin

(3 years ago)

Ever since I've been using Virgin I've had intermittent problems receiving text messages from other carriers, spending dozens of hours on the phone with customer service and tech support. The coverage is also pretty crap. Since I started using their service, they've raised the prices on text messa... More

  2/10

Richard, where are you?

(3 years ago)

This is one of the most frustrating companies that I have ever dealt with. Customer service reps are not empowered to do simple things..like get your order straight. Each month the plans don't change, and each month they bill the same, and then to add to the frustration and aggravation, you get to... More

  1/10

Virgin lost it when Bell got involved

(3 years ago)

I switched to Virgin Mobile from Bell because Bells customer service was terrible and I found Virgin to be awesome!! As soon as Bell took over everything started to change and it's gone downhill from there. Bell is infamous for offering their best deal to the leaving customer rather than giving it... More

  2/10

terrible phone service

(3 years ago)

I am with Virgin mobile. the service was wicked right up until it was sold to bell. now i am literally counting the days until i can get out of this bloody contract. this cell phone company is quite simply the worst i have ever had to deal with. from snarky customer service to having phones cut... More

  1/10

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