Virgin Mobile Canada / User Reviews

I have been a Virgin Mobile customer for almost 7 years and I have never had any problems with their customer service. When I have experienced billing issues or needed information about my plan or phone, the Virgin call center people were always polite and very helpful. I can't imagine that a... More

I cannot even begin to describe the awful and misguided service I have received from Virgin Mobile. Over charging on bills, having to PROVE to them what my original contract was (why they didn't have a copy of it is beyond me), misguided advice on plans, conflicting answers to questions......I could... More

I have had a virgin mobile prepaid phone for 1 week now... I still haven't been able to sucessfully ativate it........ the website does not work..... won't let me ativate online then called in to be informed I have to have a top up card to ativate......... then when I had a top up card.................... More

I walked into a The Source store 2 weeks ago looking for a headset, I ended up with a cellphone. Salespeople were in my face in 2 sec trying to sell me their phone. They just talked their way into my pocket, and call me gullible, but I ended up giving in. Worst mistake I have ever done. Texting or... More

I am very pleased with Virgin Mobile. I got unlimited calling throughout Canada for free, voicemail, unlimited text coming in and I got 50 outgoing text for free a month but for $5, I got unlimited outgoing text (good value).I love the free Wifi I get. I can go to MacDonald's or Starbucks or in... More

I really admire Richard Branson and all what he did. But regarding Virgin Mobile in Canada, I really don't get it. It's really the worst service and product I ever had the chance to experience in my life and they really push the client to the limit. I'm a patience man, with a lot of... More

We got our phone the end of Dec 2011. The monthly fee was only 25.00 per month. Unlimited texting and BBM, 100 anytime minutes, unlimited evenings and weekends, unlimited picture messaging, first month on the house and a BB Curve for $199.99 and $50 down. We also had commitment free data (up to 100... More

Worst customer service: they are ignorants, they do not want to solve any problem, just delaying everything for tommorow, "we are sorry", we dont know yet, we did not check our fax yet ( i dont know how checking the fax would take 2 days !!!!), please send us your contract !!! (how come a company... More

Ive had nothing but problems since the beginning, with my blackberry bold 9900. I've had to visit my local virgin mobile store countless times for stupid problems, and send it away twice for repairs. No problem (with customer service) the first time, although I was upset with the fact that my local... More

I Have been with Virgin for over 8 years and have never had a problem with their service or with their customer service reps.

Bear with me because I'm absolutely livid, a couple of days ago I posted a review here saying that this company was actually decent well I take that back.

Since then they charged me 375.87 dollars for calls. No long distance, No anything! and I always call after 9 pm at the very earliest to have... More

I tried to switch $35 a month prepaid (plus $25 data add on) to a $25 a month (still keeping my data add on) just so I could keep it at an even $50 and not $60 so I wouldnt have to buy a 50 dollar and a 25 dollar phone card..all they could say was, this will not work. you cant have 2 plans. Correct me... More

I have a pay as you go which comes off my credit card monthly. I use my phone rarely to build my minutes. I had around 46.00 built up, when my credit card ex. date changed. Virgin Mobile still took out the monthly payment they also took all my min. When I called they were of no help and said they e-... More

Spent 2 hours either on hold, being transferred around or being lied to last night. Daughter is 13 with her sports team in the U.S. trying to call home to Canada with the $40 extra long distance plan we purchased for her. Can't call out. They even accidentally put me through to BELL tech support... More

the representive were begin fair with me. Telus and Rogers are rip off I didnt know one of them are under Fido. Not being nice not good explained about the plans.
Virgiin mobile representive did have more time to text me or e mail about the plan i have a problem with it has been solved it. I am with... More

I'm surprised by all of these bad reviews. I've been with Virgin for the past year and haven't had any issues. I've called Customer Service a few times and they were helpful and friendly. Honestly, no complaints on my side. I'm happy with them so far.

Not happy at all.They always find a way to overcharge you.Very bad customer srevice.

Switched from Telus due to technical faults on their end and horrible customer service to virgin. It's been fantastic and the service centres are great but the billing is a bit iffy at best. When I signed up I got a normal 200 mins with unlimited texting plan and ADDITIONALLY got 5 gbs of data.... More

Absolutely terrible customer service. I recommend this company for those who like to have a fight with their service providers, wait on hold and enjoy paying hidden fees. Their facade of being a cool and relaxed company gives you a false sense that they actually care about their customers.

No one... More

Virgin mobile has the worst customer service ever.the staff is rude.
i had problems with them from the start. they suspended my service bc i was a couple days late and then one lady told me she well hook it right back up.. she never did and than when i called back another lady told me i was lying, the... More