3/10
  1. 0 expert reviews
  2. 447 user reviews (3/10 avg.)

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Latest User Reviews

Nicole L._80831
Unbelievably bad service!!

Nicole L._80831 ( 3 days ago )

0/10

Using pay & talk service and had to switch to a different credit card. Because of an error in their billing system regarding my postal code, I was without service for more than 4 months. During that time I went from politely discussing this several times with various customer service reps, who... More

Bingo_55981
Criminal customer service practices. Do your research. Save all paperwork. Record the CS agents.

Bingo_55981 ( 4 days ago )

0/10

I have had 2 phones with them both on contracts. They have added 1 year of contract to each of the phones without my consent. I have the documentation to prove that I had a certain contract. Do your research and fight them in every way. They run a criminal style customer service team that needs serious... More

NO to Virgin Mobile
Horrible Customer Service

NO to Virgin Mobile ( 6 days ago )

0/10

I transferred my number to another carrier in Oct. 2011. Never received the final invoice from Virgin. Today receive a letter from a Collections Agency demanding I pay the over due amount (which I was unaware of cause Virgin never contacted me). I didn't move, change my phone number, etc... No... More

nicegrl_veryupset
Used to feel the love.... now I wouldn't recommend them to anyone

nicegrl_veryupset ( 10 days ago )

0/10

I amd sorry to write this but, I really feel mistreated by them. I had a three year contract with VM and it was awesome! Loved it. Sure I went a little over with my plan but nothing I over 200. I use my phone for work and for pleasure so its seeing some major minutes. After my contract ended I resigned,... More

Maurice Cormier
Perfecto

Maurice Cormier ( 11 days ago )

9/10

To date I'm very satisfied for the money I'm paying - paying less than my previous provider( more minutes and features). Customer service is super.

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