Virgin Mobile Canada / Reviews

Using pay & talk service and had to switch to a different credit card. Because of an error in their billing system regarding my postal code, I was without service for more than 4 months. During that time I went from politely discussing this several times with various customer service reps, who... More

I have had 2 phones with them both on contracts. They have added 1 year of contract to each of the phones without my consent. I have the documentation to prove that I had a certain contract. Do your research and fight them in every way. They run a criminal style customer service team that needs serious... More

I transferred my number to another carrier in Oct. 2011. Never received the final invoice from Virgin. Today receive a letter from a Collections Agency demanding I pay the over due amount (which I was unaware of cause Virgin never contacted me). I didn't move, change my phone number, etc... No... More

I amd sorry to write this but, I really feel mistreated by them. I had a three year contract with VM and it was awesome! Loved it. Sure I went a little over with my plan but nothing I over 200. I use my phone for work and for pleasure so its seeing some major minutes. After my contract ended I resigned,... More

To date I'm very satisfied for the money I'm paying - paying less than my previous provider( more minutes and features). Customer service is super.