My terrible experience with Videotron started when they were advertising the advantages of switching all our services with them...home phone, internet, HD TV and cell phones (2x). We were told that the service in our city (right next to the capital of Canada) was currently deserved by a "partner"... More
My terrible experience with Videotron started when they were advertising the advantages of switching all our services with them...home phone, internet, HD TV and cell phones (2x). We were told that the service in our city (right next to the capital of Canada) was currently deserved by a "partner" company (Rogers) but that they were building an antennae in our region. So we said why not since there would not be any additional costs when "roaming" on Rogers signal.
When they installed the Internet modem and tested the TV, they realized our signal (coax, the cable, not wireless cellphone signal) was not strong enough...they had us tear a wall apart next to the electric box so they could find and install a "booster". They did and I was not happy to have to rebuild a wall but hey...as long as it would then work.
Couple of months later, the basement was rented to someone and we started having random issues affecting home phone, internet and the TV. So they came back and said sorry, the signal isn't strong enough we'll have to take out the wall...again. They would not do it because of course they were not allowed (technicians). I decided we would live with the intermittent problem since I could not throw my tenant out once more.
Now of course, they would not say the first job was done terribly (although the technicians confirmed it was). Their answer was: "it's the customer's job to make sure our technicians can access the wiring"... well thanks for telling me it was fine the first time!!
Now our cellphones have always worked with around 1 bar of signal when at home on the partner network (Rogers). But someday the internet stopped working, we suspect Rogers was not too happy with us using their services but paying Videotron. After a few calls, we got back internet on our cells but slower than ever (clearly not 3G...what we pay for).
Now it's not working at all, I can't even connect to anything, I basically have a cellphone to browse the internet at home on Wifi. They told me they would not build any antennae near us and that they couldn't help us because we still used the phones (not when close to home obviously).
For years, we tried to have answers on when will the signal problem be fixed and we always gotten answers along the lines of "it's coming soon". Of course cancelling our account was out of the question since we had to pay this "consent rebate" which is only a rebate if you stay with them 3 years.
When I ask them why I pay for a cellphone with no service most of the time, they tell us that it's our problem and that they can only give us a small rebate for our problems.
When we realize our rebate wasn't shown on the bill, they say it will be added next month...we've been having this crazy dance for a year or so and they still owe us money (from rebates they offered...possibly to shut us up on the phone)
-I have a HD TV service that sometimes stop working, same with internet and home phone since they are all connected.
-I have 2 cellphones which I cannot use where I live, one of which has internet 3G (we never got 3G to work in our city) and I basically pay 500MB and use a couple of KB when it decides to connect if we happen to drive somewhere with signal... I keep it because when I need internet, it's for the GPS and since I'm not close to home...it might work...saved me a couple of times
I pay 220$ for all of that and I can't wait for my contract to be over.
It's the first company I have to call monthly (if not more often) because of errors in bills, things you don't understand like "instant rebate - 50$" and "instant rebate + 50$", every time you speak to someone you realize the last one did not write anything to your file notes and have to deal once again with the incompetence.
If you are here considering using Videotron, please don't look at the amount of money you might save because you won't ... and in the end you will either get charged for extra stuff that inexplicable even to them or loose so much time on the phone with them trying to understand that you will give up.
Worst part is... if the cellphone service was available to us (as they said it would) and if internet/TV/home phone was working all the time, I would gladly pay their high price! Less