Telus / User Reviews

We have been with Telus for over 10 years. Last week we called to sign up for second line and a new phone. Telus priding themselves on the customer service, spend 2.5 hours on the phone with us just to sign us up. Tired and exhausted 2 days later we received a new Iphone in a box that said " Call... More

I've been with, Telus, for a few years now and for the most part haven't had any issues with service or coverage not counting the odd weak signal here and there in bad areas or buildings. However, Telus's price for smartphone plans or to be more specific for data is quite expensive. More... More

Never take telus. They keep changing their rates and you see high bills. I had to call them every other month and waster my time to get the bills adjusted. If you dont have time then keep paying high bills(which is their strategy)
When i got my telus phone number transferred to Vonage and Vonage requested... More

I have been with Telus for about 5 yrs now, upgraded my phone four times during that time. Berry - Berry - Berry - Berry. They allow you to buy out your contract so you can upgrade and buy at the new customer price. Never had a problem with the network or the coverage. If you are aware of the type of... More

1. Text problems have been ongoing, and the only solution Telus has is to shut off text to my phone. I couldn't receive texts from Emergency Management Ontario. They worked with Bell, but not Telus. Telus kept billing me for text messages I never sent. This problem is likely an app on my Blackberry,... More

My family has been on Telus' phone/internet/TV service for a while.

It's horrible, I'm sorry. The internet speed is consistently sub-average, and we're on a "high-speed plan". The phone service is undesirable as well.

Every time they have tried to fix the internet or phone,... More

They are just terrible. Sadly, im stuck with them for atleast another 2 damn years.

I signed up for a simple tv and internet package that with taxes was supposed to around 75$ a month for the first 6 months. It was supposed to peak at 90$/m after that. So far, every bill has been north of 120$ every... More

We signed a 3 year contract with Telus a year ago and during the entire year we couldn't receive calls, and the phone had no service. The only thing we could do with this phone was to call others, we can't receive calls for they claim that the service is busy. Calls last about 5 minutes before... More

Telus is supposed to be a telecommunications company --- They are the worst communicators imaginable, both with clients and within their own departments.

I called to set up an appointment to have a Telus home phone line connected and had to wait a week & a half before someone could come on a Saturday,... More

Been with telus since 2005. Having a phone has been covenient these past 7 years. that's about where the positive aspects end. The number of times I've been angry with their services far outnumber the times I remember being happy with them. #1. I'm the type of guy who prides myself on... More

I have been a Telus customer for approximately 4 years and have never had an issue until I upgraded from a LG Keybo2 to a BlackBerry Style. Worst decision ever. I was not informed that my "smart phone" did not have the capability of sending picture text messages. I use my phone primarily... More

I have been a Telus customer forever and before that a Clearnet Customer. I have also tried Fido. From what I understand, they are all terrible in many different ways. I attribute this all to the idiotic decision by the Canadian government's decision to let them regulate themselves. That is like... More

I had been with them for over 6 years and now looking to change company. Its sad that it took them so long before you could access the service when travelling outside north america, only happened in the last year. I have just finished a 3 year contract and suddenly they started charging more for the... More

My family was with telus but now they lost customers for life. I have a phone from them that I am paying 50$ a month for something that works. Now it doesn't It drop phone calls, the phone dies so I decided to call their tech guys. They need to go back to school or training for customer service.... More

I'm thrown off by the majority of negative comments on here towards Telus. I have been with Telus for almost 10 years now and I absolutely love the company. I would never switch.

Years ago, when I got a data plan for the first time, I noticed a huge increase in my bill each month. Much larger than... More

I have tried out a lot of mobile providers but no one has had the

worst customer service/ loyalty to there customers as telus. I have

been a with them for a while now and I am also a "Platinum" member

with telus which I now realize means nothing it's just something they

say because... More

Worst provider out there. After all the talk of Rogers and Bell being big money grabbing companies that don't care about the end user I decided to get a contract with Telus. BIG MISTAKE!

They screwed my on roaming charges to the US despite the fact I bought a package. It never got switched on and... More

I HATEE TELUS...ive been with them for about 6 months now andd i havee NOTT got to relaxand enjoy my phone. i came from Rogers to telus and all ive been getting is problems since. If it wasnt for the pl i know that work at telus that help me out when i have issues i would of left a long time ago. customer... More

Brampton area:

I've been with Telus for about 11 months now and I have to say I am satisfied with the service. Never had to call customer service for anything. Everything works like it should. I get texts warning me when I need to pay my bill and when my data is nearing the cap. Paying bills online... More

I definitely would NOT recommend Telus to anyone and I would never recommend anyone to sign a contract with them, they will treat you good and make offers in the beginning to get your service. I had 2 different blackberrys with this company my Internet on the one stopped working 2 months after Signing... More