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About T-Mobile

A subsidiary of Deutsche Telekom, T-Mobile USA is a national provider of wireless voice, messaging, and data services capable of reaching over 268 million Americans. T-Mobile prides itself on a strong commitment to customer satisfaction and quality. For the fifth year in a row, they have held the highest ranking in “Overall Customer Satisfaction with Wireless Retail Service” from J.D. Power and Associates, which is the leading conductor of independent customer satisfaction and product quality surveys. The study evaluated satisfaction from wireless customers who recently bought a service plan or phone in a retail store in the past six months. T-Mobile boasts that the reliability of their network and the quality of their service is what differentiates them from their competition.

Voice network: GSM 1900 MHz
Data network: GPRS, EDGE, AWS, HSPA+

T-Mobile Customer Service

Mailing Address:
12920 S.E. 38th St. Bellevue, WA 98006

Telephone:
877-453-1304 (or 611 from your cell)
Want to speak with a human?

Helpful Links

Official Website, Facebook, Twitter, Coverage Maps, Manage Your Account

T-Mobile Question?

Visit the T-Mobile Q&A Forum to get answers, ask a question or help others.

Reviews (6.1/10 Avg. rating)

Cheaper, with better international roaming

from The Wirecutter (about 1 month ago)

If you live, work, and play near a major city or have a goodly collection of stamps in your passport, T-Mobile can make a lot more sense than Verizon. You probably won’t mind the lesser coverage in rural areas, but you will appreciate the money saved home and abroad.

So-so

(2 months ago)

Wal-Mart family mobile on t-mobile. I am in the somewhat unusual situation of maintaining two phones (LG optimus on T-Mobile, HTC DNA on Verizon). If you travel and want constant connectivity, Verizon is really your only choice. I live in Florida and T-Mobile service is good in most places. Since I... More

  5/10

Need heavy duty military grade flip phone for us old schoolers

(7 months ago)

They don't offer heavy duty flip phones

  5/10

T-Mobile nightmare

(2 years ago)

I have been a customer of T-Mobile for over 6 years. The past two years have been a terrible nightmare. It has been one thing after another. The have double charged me and it took six months to get them to admit their mistake &fix it. They have lost defective phones I returned to them and have charg... More

  1/10

Angry current customer

(2 years ago)

I have been with t-mobile for 5 years and now they have a new calling plan which current loyal customers can't get...that is very sorry, I am leaving them when my contract is over, period.

  1/10

Crappy service

(3 years ago)

About 2 days ago I switched from Verizon to this company, and I regret it! My calls are aways dropping, my 3G never has signal, and my text messages take forever to sent. I live in LA, it should have great service! Now I have to pay $200 for a cancellation Fee

  1/10

Unlimited talk and text

(3 years ago)

I love the unlimited talk and text...

  10/10

great

(4 years ago)

i love the unlimited week nights i always have a blast

  10/10

T-Mobile is fantastic!

(4 years ago)

I have been with T-Mobile since 2002 and used them in Baltimore, all over California, and now in New York. In the very beginning my service was a little spotty, but now I have excellent service everywhere I go, the fastest 3G available (yes, faster than AT&T's), great phone selections (especially t... More

  9.7/10

better phones

(5 years ago)

I agree with the previous review. They do have the best rates, customer service and signal around. But not having better updated phones is making me think about switching companies.

  9.3/10

bad

(5 years ago)

not good in my opinion

  1/10

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