Straight Talk / Reviews

Straight Talk delivers great coverage in many locations, including access to the fast AT&T “4G” network that is four times faster than Verizon 3G in my tests. The price is right, and the ability to use the latest phones, including the iPhone 4, iPhone 4S and Lumia 900 as well as many AT&T Android phones, is incredibly attractive. Unfortunately the ambiguous data usage terms and conditions detract from an otherwise impressively priced plan. Users willing to risk the ire of Straight Talk by streaming music or videos can enjoy fast speeds, good call quality and great prices. Until Straight Talk delivers straight talk about the data usage terms, users must be careful of investing large amounts of money in a phone to use with Straight Talk.

Read original review at GottaBeMobile.

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I hate straight talk they lie so freaking much.they tell me that they will stop throttleing my internet speed when I get a new unlimited monthly card. Well my month was up and I got a card. Internet speed was normal for the first day and then they throttled me right back to very low speeds. I can't even get on google half the time. Before I got a new monthly card I wanted to make sure they were gonna put me back up to normal speed and dont throttle me until I hit there 2gb data bs. If they were then I would go with different carrier. Well they did and they throttled me for using 50 mb. now im stuck another month with this lyinng bs phone comp.. I've been with Straight Talk for 6 years and now they put me on their hot list. Unlimited my ass. Dont use Straight Talk they are shady jerks. They need to be shut down

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I bought a $90 phone from walmart which was a straight talk phone and of coarse...it was a defected phone!!!.....so they mailed me a knew one and hey guess what that one was defected tooo.....soooo i gave them one more chance to send me a knew phone!......what a suprise!!!...this one doesnt work either!!...I called the straight talk place and of course they can barely speak english and those fucking asshole wont refund me my money!!..I hate straight talk with a passion...no one should go through them...they should go through virgin mobile or some crap.....

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I had contracts and found it quite distastful, I moved to Straight Talk and have never been happier. First, I control what I pay, second, I have flexibility where I can change from one plan to another monthly without having to worry about contracts etc., third, I have a diverse group of plans to select from, fourth, I can auto refill which helps when you have so much to remember I might forget, fifth, I can obtain customer service help on Straight Talk's Facebook page, sixth, they use AT&T and Verizon signal towers meaning uninterrupted calls etc.etc.etc. Straight Talk has kept me really happy!

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This is the most God awful prepaid phone service on earth. It took me a week to get a phone number; when my prepaid time ran out, they didn't notify me like they said they would and they cut off my service. When I called to find out what happened, they said I would have to reinstate my phone service with them and that they couldn't guarantee I would have the same number. I would have to wait another week for a new number, etc. In addition, their customer service representatives barely understand English and can hardly speak English. I returned to Verizon -- within minutes I had my Verizon account up and running again. Stick with the brand name pros -- AVOID THIS PREPAID "SERVICE" LIKE THE PLAGUE!!!!!!!

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No doubt ST is the best cell phone service around. Just like "all" the other cell phone services customer service is outsourced. Like others, I too had some minors issues (e.g. service disconnected, phone not working, phone lost/stolen, camera not working) but everytime ST came through. They even have the 90days, 6 months and 1 year plans now; and I love it. So all of you nay-sayers can say what you want. This is a great plan that provides great service!!!. Its so great that my whole family and mother have subscribed. In addition, all of my son's friend have donne the same. The best thing about ST talk is the boat-load-of-money we are all saving!!!

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I've had the phone for three months and just beginning fourth. The coverage is about the same as with my Moto Q on Verizon but seems to more readily drop calls in problem areas than the Moto did. MY CONCERNS are with the SERVICE.

1. I have been notified in the MIDST of my month ($45 unlim plan)that I had no minutes when I tried to make a call. My phone would not work until the next day. I use this phone for my business and this is NOT acceptable.

2. I thought the "not enough minutes" episode a one time episode; NOT so. It happened again during the following month but for just a few minutes instead of overnight.

3. I reloaded my minutes with a new card this morning at 8:20. ST said about 5 minutes to activate. It is now noon. I still have no service. When I dial out it says I do not have enough money on my plan.

4. In attempt to resolve problem 3 I called ST back at 877 430 2355 and was told wait time for a rep was about 5 minutes (seems a recurring theme?) and I waited on hold for TWO HOURS and 45 seconds and simply could not multitask with it anymore.

5. I looked for a "contact us" avenue and find only a mailing address in Miami, Florida. REALLY?!?!?! I think waiting 2 hours on the phone is enough wasted time to get me nowhere. BUT to resolve this I have to send a letter to the opposite corner of the U.S. to get my phone working??????

Use your best judgement with this purchase. It's certainly cheaper. The coverage area is respectable. The reliability and /or customer service is a sad part of this package.

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I have Verizon for 10 years but hated the price. I switched over to ST in January. I do not see any reception difference. HOWEVER, their website does not allow a change in credit cards. I have contacted customer service 4 times to change the credit card. The rep was unable to access that part of my account at that moment. Each time a manager placed a service request with their head office to resolve this issue. I never received a follow up call or email like they promised. I am stuck using the same credit card. What if someone switched banks and needed to update the bank card?

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Have bought three phones for my family. No problems and will keep on using the service.

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I'm using the unlimited plan with StraightTalk and I have nothing to complain about. I only pay $45 a month and I get it all. I've had it for a couple months now and haven't had a problem with service because they use the Verizon network, which surprised me for a prepaid phone. I'm getting the great service at half the price, definitely can't beat that.

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So after trying most of the prepaid providers in the States I have now settled for Straight Talk. Here's why:

Price: At either $30 for the 1000 minute, 1000 text and 30mb data, or $45 for unlimited everything - this is a really good deal. The free 411 calls just sweeten the deal so much more. As a matter of fact, I have been unable to find anything better for quite some time.
Oh, I see unlimited offers at around the same price all the time from smaller carriers - but I quickly learned to pay attention to coverage maps. If you don't you will rack up the roaming charges.

Coverage: Straight Talk uses the nationwide Verizon network. I could actually just stop right there but let me spell it out - Verizon is my favorite network, it not for nothing that they consistently get the highest score on coverage and network quality with the various reviewers in the industry (I'm thinking JD Power & Associates etc). I travel quite a bit and time and again, when I can use my phone where others can't, I realize that they really do have the largest, best quality network. Why don't I just use Verizon then? Well, look at my first point, price, and you'll know why. ;-)

Availability: Available at Walmart and online - it is readily available wherever I go. They also have the option to auto-refill your selected plan, very handy for a forgetful old bugger like me.

Customer service: I've only had to deal with their CS once, and yes they do outsource their CS (LIKE MOST OTHER CARRIERS!), but I had a real friendly young girl on the other side and because I spoke slowly and clearly we resolved my problem in no time. Their CS is not as bad as some of the horror stories I could tell you about other companies.

General: I already mentioned the free 411 calls but if you think that most carriers charge up to $2 for these calls, it is worth repeating. They have been improving their phone selection lately and even sport a fancy touch screen Samsung now. Cheap service doesn't necessarily mean low quality phones.

A word to people 'reviewing' cell (or any other) services - don't just slate a company for your one bad experience and call that a 'review'. Look at the service as a whole and point out the pros and cons. Otherwise your review is actually just a bi.. eh, complaint. ;-)
And that is why I love Straight Talk. If I look at the complete package I find it serves my needs completely at the lowest possible price in the most convenient way. All you can ask in this world.

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