Resist the temptation...STAY AWAY from Sprint
Hmmm...where to begin.... I placed a call back in February to cancel my service, since my account online said my agreement had been fulfilled back in Dec 2005. Apparantly their records said differently and they told me my agreement was not fulfilled until Sept 2008. Because of the discrepancy and...
Hmmm...where to begin.... I placed a call back in February to cancel my service, since my account online said my agreement had been fulfilled back in Dec 2005. Apparantly their records said differently and they told me my agreement was not fulfilled until Sept 2008. Because of the discrepancy and the fact that I had been a Sprint customer FOR 8 YEARS, I refused to pay the termination fee. They offered to 'settle' for $75 fee, and I asked to speak to a supervisor, whom I left a detailed phone message for.
A MONTH went by and NOBODY CALLED ME BACK. In the meantime, I was billed an $81 monthy service fee. So I called back and talked to somebody else who put me through to their supervisor. Again, I left a voice mail with my contact information.
Loandbehold, NOBODY CALLED ME BACK, so after about 2 weeks and another billing cycle went by and I was charged another $81 monthly fee. So I called back AGAIN (sigh...)...
I finally gave in and agreed to pay the $75 if they would refund my last two monthly statements. They agreed and notified me that they would be calling me back within 24 to 72 hours to confirm everything. GUESS WHAT? NOBODY CALLED ME BACK!!!
So I called again, and finally got somebody to credit my account with the last two monthly payments, but at this point, I was not willing to pay the $75, so I was transferred to a supervisor and left a voicemail. GUESS WHAT? SURPRISE!!! NOBODY CALLED ME BACK!!
So I CALLED AGAIN. This time was put directly through to a supervisor by the name of Tom Brown (employee ID: 200935), who was
a) EXTREMELY RUDE
b) Refused to answer my question about Sprint's policy about returning phone calls
c) Ultimately hung up on me when I started asking more questions about customer service.
d) Put a "note" on my account that stated my account would not be closed for less than $150 (when both myself and Sprint already AGREED to settle for $75 a month ago!!!!)
What kind of business treats their employees like this? I had tried to settle a month ago for $75 fee and they couldn't take care of it. When I called back TWO MORE TIMES to finally get it settled, instead of seeing the difficulty I've had and waiving the fee, they DOUBLE the termination fee?!?! Less