Solo Mobile / User Reviews

I have been with Solo Mobile for over 2 years, now.after renewing a new 2 year contarct, I was entitled to a new phone. I ordered my new phone and waited 2 weeks for it. Found out that they sent it to the wrong place. It was returned to sender. I resovled that and a new phone was shipped out. 3 weeks... More

They were OK while I was a subscriber. Coverage on Bell obviously good, no enormous billing screw ups, phones not awful but not good, a very marginal-average experience. Customer service speaks English and appears to be in Canada.

Following a marketing call, after Bell bought Solo, completed a Solo-to-Bell-Migration... More

I was with Solo for 3 years, almost every payment was on time and I was always friendly when I needed to make a complaint to the service department. Wish I was treated the same!! The staff could be completely rude, my phone was shut off for 3 months before I finally could end the hellashish contract...... More

i joined solo in 2007 for 3yrs. Had to move for family matters where there was no service. Inquired about pay out, wasnt really worth it as I was hoping to return to service area after few months. Solo decided to cancel my plan even though I was playing while not usuing phone then after much debate turned... More

I had an account with solo mobile for about 2-1/2 years. At the end of my first 2 year contract, I called in to cancell it to get a new phone and account. The women who took my call assured me my account was cancelled. I proceeded to get another phone and new number on a different account. One and a... More

I have a disputed bill that I had tried to get corrected back in Feburary when I first discovered the problem. They said because of the the amount they needed to get approval from a higher manager and that would take about 2 weeks. Well 2 weeks passed and they still had not approved it. Then in mid... More

I use my cell phone rarely but need to know it's there when I need it, having an 88 year old Mother living with us. I used to use the pay as you go cards from Solo until a salesperson called me telling me I would have no more problems running out of minutes if I joined their plan. My unused minutes... More

My contract was supposed to expire on January 11, 2012. I called Solo Mobile twice in early January to make sure that they would not automatically extend my service since I had no wish to continue with them. However, I continued to be billed. When I contacted them this week to try to straighten out... More

I am so very frustrated rifht have been on the phone for over an hour just to comfirm the end of my solo plan . And letme guess itis yet again another out source to manilla

I wanted to buy a first mobile phone and I visited the local Bell store. There was a promotion giving a cheap Samsung dumb phone (value 40$) when signing on to a contract. I got a basic 20$ a month contract, with no long-term contract (the phone was a gift basically) and stayed on it for one year. As... More

This has to be the most inept company ever!! Billing on line doesn't work but that is your fault. I will go back to writing letters over a Solo phone again!!

I purchased 2 Samsung Entro Phones for my 2 kids about a year and a half ago. At just over a year both phones quit working. We inquired about upgrading and were told we would have to wait several months. As my daughter couldn't wait she asked how much to terminate her account and was told $175... More

Ruined my credit even though they messed up. Found out two years later that my credit was being affected even though they promised that they sorted out the issues with my account. Only has one month of service and it cost me over 600$. Never trust this company. Also when you try to get help, you just... More

You are the worst provider ever. I called your tech support 3 times for different issues. It always take 5 minutes before an agent take the call. When you do transferring of calls, it takes more than that. Two of those three calls, I need to hang up because I was pissed off for waiting more than 15-20... More

The customer service seems built around an endless loop and transfers until you give up trying to cancel your plan, and simply get ripped off another month.

DO NOT USE SOLO MOBILE

the phone is junk and the plan is junk also, it seems that you can not get a local # so every call is long distance they sure no how to sock it to you. Land line must call your number long distance. Can't wait till contract is over.

I signed up on contract with solo back in 05/06 for one year in which i have been with them without contract. In November 2011. I called to inquire about their 1GB Data for Smart phone at 30$ under limited time offer(still on there website(Jan 19, 2012). They said that they didn't offer it and only... More

Three hours of being transferred to twelve different reps first try, another hour and four more reps the following day, NO KIDDING!! Still no resolution to being billed for service that was cancelled, unable to cancel until over billed fees paid in full. This is corruption at it's finest.

we recieved a call saying we won a bell solo phone . thinking they were with Bell we took a phone and asked that it be put in our daughters name . they said yes it is now 8 monthes later and we are still getting bills in our name . We have asked to cancell and they say we now owe almost $500.00 because... More

I had a three year contract with SOLO mobile and can honestly say the actual cell phone worked well and didn't have any issues. The service provided by SOLO is absolutely horrible though. I was on a plan that had free call display and free voice mail but had to call them EVERY MONTH to have the... More