Solo Mobile / Reviews

After spending months trying to close this account, and the company continuing to add a $300 fee for a non-existent contract, I finally got them to close the account. The last bill was paid on time, and they sent an invoice saying that the bill had not been paid. However, the bill had been paid well ahead of time, The "customer service" person (whom I could barely understand) kept yelling that there was different information re the due date on the invoice. I asked to speak to the manager. He said there was none. I asked to speak to a responsible person. He said there was none. He just gave a fax number. I am surprised that Solo hasn't gone bankrupt with its dishonest practices and poor customer service. It's too bad there is no rating below zero.

Solo uses only automated communication... unless you pay $3.00 for a customer representative. Example: Got a text message from SOLO offering 25% more talk time. Phone a number for info it read. Phoned the number, input my mobile number and response is "This is not a valid number". There was no way to circumvent Solo's glitch but to pay SOLO $3.00 to talk to a CSR. All he did then was confirm my number was indeed valid and say I don't need to worry. Still don't know about the 25% more talk time.

Sent me to a collection agency when I had already made plans for payments, I called them and was told they would not tell the collection Agency that I was fully paid because I still owed 1.25 and had to pay this. I said it will cost me more to send that than for you just to credit it, I will never deal with them again. I even called Bell Mobility to cancel my account which I will do as soon as my Contract is up as they are associated with Bell

I purchased a phone for my daughter on a 2 year plan in 2009. Some time after the plan was done, Solo hiked their rates. So in August 2012, I called to cancel the phone; I was assured it would be cancelled in 30 days. 30 days came & went, and I continued to be billed. In December, I called again, cancelled again - both times the customer service representatives would not give me a confirmation number or their name. I waited until I received written notification the phone was indeed cancelled before paying the outstanding balance. When I paid the balance, I asked if this covered everything and was assured it did. Three weeks later I receive a bill for $4.50 in late fees and a $2 charge for the notice. Do not deal with these charlatans!!!!

Solo has NO VALID E-MAIL ADDRESSES!!! VERY BAD!!! Your information is incorrect. After several months of problems with the customer service at Solo Mobile and failure of Solo Mobile to respond appropriately to my concerns, even when on several occasions I had threatened to cancel my account, I did cancel my account by telephone on January 23, 2013. The Solo agent to whom I had spoken should have noted this in the account. If she did not, that is not my problem but Solo Mobile's personnel problem, similar to the sort of problems that had led me to cancel in the first place. Based on your most recent correspondence, below, I will accept all amounts due up to January 19, 2013. Any further amounts are the result of Solo Mobile having failed to cancel the account when instructed to do so, and are not my liability. Please send me a revised bill listing amounts due up until January 19, 2013. Do not list amounts billed in advance for any time following January 19, 2013. When I receive an accurate final bill, I will pay that. The e-mail you have just sent me is yet another example of the incompetence and uncaring attitude that prevails in Solo Client Care and of the reason I had cancelled this account by telephone on January 23, 2013. Sincerely, Bob MacKenzie writer@communication.ca On 24/02/2013 7:45 PM, info@solomobile.ca wrote: > solomobile.ca > Hi, > > This email is to confirm your Solo Mobile wireless number 613-***-**** has been deactivated on February 23 2013 > > As your monthly services are billed one month in advance, you will receive additional bills. Your final invoice may include prorated credits as you deactivated on the February 23 2013 and your bill date is the 19 of each month. > > Your final bill will be available online to view. > > We are sorry to see you go and your satisfaction has always been important to us. Should you reconsider, please contact Client Care at 1 800 999-SOLO(7656). > > Sincerely, > > > Solo Mobile > Terms & Conditions Privacy > ©2013 Bell Mobility Inc.

I called to ask for some information and ..ended up speaking to "Carlo". I did not have my account # and pin# handy because it was general information I was looking for, not iformation on my account. Because I did not have it handy, I was told that in # would be taken off.. He was argumentative and not helpful. My call was about 6:10 On Friday Feb 22.. If it is recorded , you will be able to hear the frustration.

to me, I cancelled my account today! It took 11 months plus 30 days and $336 later, but it's finally done.

I told Solo, I would not be renewing my contract in Feb 2012. Of course, they continued to bill me and place me on month to month. The conversation I had today, I believe to be recorded so I hope they follow through, they will be giving me 30 days notice so of course another month of charges and an extra charge of $2 for mailing my final statement.

My reason to cancel was because the phone has not been used for the last 34 months... if they really paid attention to what I was saying and my phone usage history, they did not have to try sell me other products, upgrades, services, etc.... Too much script, not enough brains/intuition.

Good luck solo!

I thought Rogers was bad, but Solo was worse.
All of their phone are out of date, their customer service and service was absolutely terrible, and they were never any help. And people wonder why they're going under - I'm surprised they're even still around. Even the employee working for Solo told me they're not going well whatsoever and he even admitted that they're one of the worst phone companies out there.

It seems to me like there is basically 1-3 customer service associates who answer the phone. They are extremely rude on more than one occasion. Note that I don't appreciate being yelled at and made to seem like an idiot when I make a mistake in answering a security question. Every time I have to call this company I cringe inside, and when my contract runs up I will be RUNNING far far away from Bell/Solo never to return. When my phone broke under warranty they sent it back three times to be replaced (and gave me a lime green loner phone from 2006 each time, as there policy was to try and fix it three times before replacing it, side note is that I had my own phone that was nicer than their loner but it was not supported under solo's network) After that I was told by the customer service rep that it was broken because I must have dropped it and therefor they will not replace my phone. i guess I was out of luck so I was forced to buy a brand new phone. (after hours and hours of trying to avoid this on the phone with them) OH but the good news from them is that they told me if I renew my contract for another THREE years (Still had 2 years left) I could get a free phone. At that point, solo could not have paid me to renew my contract so therefore I had to buy a new phone out of my own pocket. Terrible in every sense of the word and their customer service is the worst I have ever dealt with. It even took them months to send my my e-bills and when I called and pressed them and asked them to just send it in the mail since I don't seem to be receiving them electronically, they told me there will be a charge. Just a joke of a company, Bell I am disappointed but come April when my contract expires I will be laughing as I run straight towards Rogers. See ya

Tried for 2 years plus to resolve a billing issue and they never keep thier obilgations. They always say they will call back in 24 to 48 hours, they never do. Terrible service, regret using them.