Rogers / User Reviews

Rogers has some major technical issues going on ! 3 days ago I upgraded my account after downgrading it while out of the country for 3 months and they still cannot apply the changes. Tech support states (every day now for 3 days) that there is a major backlog that they can't seem to clear. Without... More

My husband signed up with Rogers over 4 years ago. For the time we were with this company for our cell phones, we only got service within the city we were in, not on the highway travelling to visit friends/family. We wanted to reduce our plan to a basic one, and in order to do this, we were obligated... More

12:26 PM Jimmy:
Hi, my name is Jimmy. Welcome to Rogers Customer Care Live Support. How may I help you?
12:27 PM Eddie V:
Can't see my bill online
12:27 PM Eddie V:
only until March
12:27 PM Jimmy:
Are you able to sign in?
12:27 PM Eddie V:
yes
12:28 PM Eddie V:
had this issue since yestarday
12:28... More

wow 35 minutes on hold just to talk with somebody. and this is the 6th time in the last few weeks trying to sort out a problem. shortest on hold time was 10 minutes average half an hour on hold and the problem still not solved

if you are planning a phone or cable service....... RUN to the other guys.... More

I have a pay as you go plan. They started charging me for incoming text messages whether I read them or not. I reviewed my bill on-line and found they were charging me for text messages I never received. I rarely use my phone (it is only for emergencies) so I never look at the activity. Last year I found... More

Not only do they eff up the bills but if you get stuck with them on a contract, you will never be able to get rid of them. I never get service on my blackberry, i have the worst plan compared to all my friends who are with different companies and now i will not be able to change my phone for 3 years... More

Rogers was amazing when they were trying to sell the plan to me, way better service then anyone else.

Once getting the phone however I found out how poor their coverage was. I find myself borrowing friends' cells as mine is out of range. This is central Vancouver Island... not in the middle of... More

I have been with rogers for 10 years and they literally screwed with my phone bills. Even as a long time customer they still mess with you let alone a new customer. They call me to "resign my contract" and next thing you know is they give u a totally new contract without telling you, where... More

Watch your bills everyone!! There is a problem with there cell phones sending & recieving pictures. When we called the tech dept re the issue he was able to replicate the situation happening again but couldnt explain why, They also billed another person for the picture being sent. After speaking... More

Rogers is the worst ever. The prices are sky-rocket high, the internet goes at a snail's pace and their customer service is just plain stupid. They are charging us for something we didn't even want- a data plan which costs like million bucks. It was their fault that they "forgot to remove... More

I've been their customer for 3 years just because at the time I needed phone there were no other options and then I stuck with the contract... Finally, the contract was almost over and I was looking forward to go to another company with more reasonable prices. I called Rogers 30 days in advance... More

Due to be new in Canada Rogers asked me for a $200 deposit promising it will be returned after 12 invoices if I pay all the 12 bills on time. I am on my 15 invoice, never been late on any payment, with two lines on my account, paying around $140 per month and still they are holding my deposit.
I called... More

I would suggest to check every day your data usage by using an app and on rogers website. I didn't and was surprised to see the info on my data plan usage on rogers website. according to them I usend 1.5Gb in less that a month. however, I don't use a lot my phone. I use the email service, facebook... More

I Like to try new technologies and see if it works for me well. that's why I registered for rogers one number. hereafter i will name it RON - Rogers One Number.
the billing is ok - no any charges.
the quality is very very poor. first, it blocks receiving calls on my cell phone. I contacted the technical... More

i've been a rogers customer for 3 years, and here are few thoughts about their service.
a) their service for sure doesn't worth money that you pay.
b) if you have a problem with a bill, it takes forever to get the problem fixed.
c) if you finally decided to leave rogers, they would charge... More

Don't be deceived by Roger's offer, especially if you are renewing your contract! I strongly suggest you move on with another service provider, as Roger's don't keep their promises!! Don't be scammed by their offer!!! They are not reliable, responsible or trustworthy providers... More

a year ago i switched plans for our phone because we already finished our 3 year contract with rogers on october 2010.we never bought any phone, all we wanted was to change our plan to a cheaper one which i think is reasonable.so we tried to bargain and agreed to this okay plan.after a year we decided... More

I tried everything to get better reception from Rogers. In fact, I switched from Fido ( an old plan of $50mo. unlimited ) in hopes for better reception. Nothing doing. I have spending 4 times as much for the same shitty reception. As soon as my contract is over it's bye bye Rogers. Smell ya... More

I will never go back to being a rogers customer after I get a new phone with another company. They have the ability to change their plans without telling their customers and if people are like me and don't check up on their plan details every month- which you shouldn't have to- you will be... More

I had slamming issue with Rogers (I didn't know what "slamming" means before i checked out from CCTS, what happened was they change service plan and they putted me into 3 year contract without my authorization, most funny part is contract part, i didn't order any new phones, for common... More