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Popular Plans


1 GB Data-only

  • $0.00 per month

2 GB Data-only

  • $29.95 per month

300 MB Data-only

  • $0.00 per month
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Popular Phones


Que 5.0

  • 5 /10
  • $169 - $280
Reviews

Que 5.5

  • 1 /10
  • $239 - $411
Review

Info & Contact


About Roam Mobility

Voice network: GSM 850 / 1900 MHz, UMTS 1700 / 2100 MHz
Data network: GPRS, EDGE, HSPA, HSPA+

Roam Mobility Customer Service

Mailing Address:
400-311 Water St. Vancouver, British Columbia V6B 1B8

Telephone:
888-762-6487

Helpful Links

Official Website, Facebook, Twitter, Coverage Maps, Manage Your Account

Review Sources

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Visit the Roam Mobility Q&A Forum to get answers, ask a question or help others.

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Help inform others by sharing your experience with Roam Mobility

Reviews (3.4/10 Avg. rating)


A no-brainer for travelers

from WordsByNowak (2 years ago)

Putting the speed and price together, Roam’s service had an interesting psychological effect on me. I’ve simply never had the luxury of a whopping nine GB of mobile data before. The more that sank in, the more I let myself go and the more I used my phone. It wasn’t long before I st... More

Putting the speed and price together, Roam’s service had an interesting psychological effect on me. I’ve simply never had the luxury of a whopping nine GB of mobile data before. The more that sank in, the more I let myself go and the more I used my phone. It wasn’t long before I stopped worrying about tethering, because I knew that as long as I didn’t watch Netflix (not that I had time to), I’d probably be okay.

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Their service is worth checking out

from iPhone in Canada (3 years ago)

After travelling in the US with Roam Mobility I can definitely say that their service is worth checking out. No matter how long you’ll be in the US or where you go while you’re there, you’ll be able to keep yourself connected without having to overpay for roaming packages from the... More

After travelling in the US with Roam Mobility I can definitely say that their service is worth checking out. No matter how long you’ll be in the US or where you go while you’re there, you’ll be able to keep yourself connected without having to overpay for roaming packages from the “Big 3″ or coming home to a data roaming bill that exceeds the GDP of a small nation-state. It’s great to see a Canadian company take the initiative and come up with a solution with something for everyone, all at a very reasonable price. Do yourself a favour and check out Roam Mobility the next time you’re considering a trip to the US.

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No service, it's your fault, NO refund

(3 months ago)

was in Florida in December and couldn't get service, worked with Roam Mobility for 2 days and still no service, their answer was "must be your phone that is at fault". I asked for a refund when i returned to Canada and they said no we will give you a credit. I don't want to use their services again... More

was in Florida in December and couldn't get service, worked with Roam Mobility for 2 days and still no service, their answer was "must be your phone that is at fault". I asked for a refund when i returned to Canada and they said no we will give you a credit. I don't want to use their services again so they have my money and they are don't care. Please don't use this company instead go to a phone company when you get to the US and buy a prepaid card and put that in your unlocked cell phone.

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1/10

My best regards to Roam Mobility for doing the RIGHT thing!

(7 months ago)

I wrote a horrible review of Roam Mobility a couple of days ago, and since that time, they have completely refunded our three month pre-paid Snow Bird package fees. Thank you Roam Mobility for doing the RIGHT thing!!!

I wrote a horrible review of Roam Mobility a couple of days ago, and since that time, they have completely refunded our three month pre-paid Snow Bird package fees. Thank you Roam Mobility for doing the RIGHT thing!!!

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5/10

HORRIBLE SERVICE!!!!!

(7 months ago)

Purchased a three month Snowbird plan - prepay option ONLY - so once they have your money - you're basically screwed. COULD NOT MAKE OUTGOING CALLS TO CANADA!!!! We were able to text and receive calls, but could not call home. After more than a week of dealing with the call centre which is appare... More

Purchased a three month Snowbird plan - prepay option ONLY - so once they have your money - you're basically screwed. COULD NOT MAKE OUTGOING CALLS TO CANADA!!!! We were able to text and receive calls, but could not call home. After more than a week of dealing with the call centre which is apparently located in the Philippines (very difficult to understand the call agents at times) we were told that the cell partner - T Mobile could only provide guaranteed service 2% of the time. Roam Mobility's web site clearly showed full coverage in the area that we were stationed. After a week of spinning around, we were told that we would get a refund. Then they denied our claim, stating that our "device" was the problem. When I suggested that their conclusion was flawed since we were able to call the Philippines effortlessly - they ignored us. Roam Mobility was a horrible choice for us. I am ashamed to say that this is coming from a Canadian company. Shame on you Roam Mobility!!!!

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1/10

DO NOT USE THIS COMPANY!!

(9 months ago)

I wish there was a 0 rating.. Purchased the phone online after speaking with them on the phone. The Phone did not arrive before I needed it (took over 10 days) so I purchased a ROAM phone at staples. When the phone finally was delivered (too late) I was out of the country. I did not even open the... More

I wish there was a 0 rating.. Purchased the phone online after speaking with them on the phone. The Phone did not arrive before I needed it (took over 10 days) so I purchased a ROAM phone at staples. When the phone finally was delivered (too late) I was out of the country. I did not even open the packaging from Canada Post. Due to severe family health issues, I was not able to send the phone back until 25 days later, I emailed and spoke to them to notify them it was being returned. I had used my staples phone a few times in the month in the US and only received problems, no texting capability or call in/out. When I went online to get help it was a joke. I think they use out of country people as the questions I asked were never answered, i just wanted to be able to use the phone. Bottom line, I have 2 phones, i NEVER opened, and one that is useless to use as their is no Customer Service when I needed it. anyone want a phone? This company should be shut down. WIND mobile here I come!

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1/10

Roam Mobility is not at all caring

(9 months ago)

Worst experience ever, very unprofessional. service never worked, they assigned blame on me even though SIM was assigned by them to two different accounts. Twice promised refund and it never came through, every time I called, got a different run around story. stay away!

Worst experience ever, very unprofessional. service never worked, they assigned blame on me even though SIM was assigned by them to two different accounts. Twice promised refund and it never came through, every time I called, got a different run around story. stay away!

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1/10

Terrible, Horific Service or Lack Of It!

(10 months ago)

I purchased 3 days of service for my sim card on S3 and purchased Roam phone. This was in mid-April. During the entire time we had no service availablew whatsoever! Call-chatted 4 times from late April up to 3 weeks ago and was assured each time that "my supervisor will call you tomorrow to remedy t... More

I purchased 3 days of service for my sim card on S3 and purchased Roam phone. This was in mid-April. During the entire time we had no service availablew whatsoever! Call-chatted 4 times from late April up to 3 weeks ago and was assured each time that "my supervisor will call you tomorrow to remedy this"....never happened! I have been given the run-around and stonewalled each time and the last time was basically told "oh, too bad, so sad" but we can't do anything and "no we will not refund your money or even give you an airtime credit". Don't waste your time or your hard earned money on these clowns! Better service from your own provider and no hassles like these jokers. They need to be put out of business if this is their way of conducting it.

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1/10

HORRIBLE!!!!!!!! had to prove that SIM card was defective

(10 months ago)

Purchased a Roam Mobility SIM card, based off a good recommendation. (READ READ READ REVIEWS in future) Unlocked my phone; paid for 3months of service. Card didn't work..called company after 2 days, only to be told that my phone was no good(Samsung Galaxy S4). To prove to the customer service REP,... More

Purchased a Roam Mobility SIM card, based off a good recommendation. (READ READ READ REVIEWS in future) Unlocked my phone; paid for 3months of service. Card didn't work..called company after 2 days, only to be told that my phone was no good(Samsung Galaxy S4). To prove to the customer service REP, I had to take a friends SIM card, place it in my phone, just to tell this girl that the network is available with the SIM card (from another company) is working in my phone. Then I had to wait for trouble shooting (waste of my time) only to be told that the SIM card (ROAM) is defective; DUH!. Was then advised that I will be getting a 'REFUND' as I demanded a refund. Received an email that indicated a 'REFUND' has been processed, 11 days later still no credit to my CC. Called the company only to be reassured that the credit was put on my card.. I laughed and said 'If I call my CC company and this refund isn't there, God help the next rep I get when I call in again"! then I was told that it wasn't a credit card refund, it was a credit for future service!.. (WTF) I laughed like I smoked something, or heard something funny. So i got really rude with the customer service rep, and advised her if she doesnt understand me, as it seems her previous co owrker didnt. I need to speak to a manager or team lead or supervisor, as i expect a refund. The lady then went on to tell me that their company doesn't issue refunds; but only credits. Lets just say the call didn't end pleasant and I am waiting for a return call from their manager. STAND YOUR GROUNDS with these companies.. WE pay them with good hard earned money, they need to deliver the some damn good service!!!!! DO NOT take anything customer service reps tell you, demand a manager and take it higher if need be! Social media / Reviews are a companies worst enemy nowadays!

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1/10

Works Great

(10 months ago)

Travelled extensively through Washington stae and Las Vegas with no issues. Works as stated on my S3. Would recommend it for anyone travelling to the US.

Travelled extensively through Washington stae and Las Vegas with no issues. Works as stated on my S3. Would recommend it for anyone travelling to the US.

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9/10

Return policy dismal

(11 months ago)

I have tried for 4 days to get an answer about returning a defective Que phone to no avail. I have spoken to their customer service team twice and they tell me it takes a least two days for a response on how to send it back. Day four and counting, do not, I repeat do not deal with them for purchasi... More

I have tried for 4 days to get an answer about returning a defective Que phone to no avail. I have spoken to their customer service team twice and they tell me it takes a least two days for a response on how to send it back. Day four and counting, do not, I repeat do not deal with them for purchasing an unlocked phone. If I could give zero stars I would.

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1/10

Unresponsive company

(11 months ago)

I purchase 8 days of service while roaming in New York State and Vermont and never did get the phone to work in spite of their technical support attempting to fix the problem three separate times. Asking for a refund, I get nothing...silence...totally unresponsive. I launched a BBB complaint and sti... More

I purchase 8 days of service while roaming in New York State and Vermont and never did get the phone to work in spite of their technical support attempting to fix the problem three separate times. Asking for a refund, I get nothing...silence...totally unresponsive. I launched a BBB complaint and still no response. DON'T deal with this company. No one should be supporting any company that refuses to ethically honour their commitments to their customers. Besides, there are better alternatives available although not as convenient. I would rate this a zero except rating doesn't go that low....

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1/10