Carriers / User Reviews

After being with the company for over 7 years, ever since Virgin and Bell have teamed up, their customer service has been horrible.

My phone died in January 2011 and decided to try the supertab and get a brand new phone. Everything was going fine until I started to notice my bill going up. I had had... More

I got a mobilicity connection last week and can describe the experience in one word-fantastic! I live in Scarborough, the reception is clear, the unlimited text and data plan is like a dream for just $25 /month. Their customer service is a good bench mark for the other service providers. The only setback... More

I just wasted aproximately 2 hours on the phone trying to change my area number on my cell as I moved to a different city. I have already did that once and it was a painless experience. This time it involved called three times, talking to three numbnuts before something very simple could be addressed.

First... More

Stay away from Virgin Mobile! Warning!!!!. Two phones. Phone one: prepaid auto top up repeatedly failed to work leaving my wife stranded without minutes Phone two (daughters). Had prepaid autotop up with $20 per month unlimited text plan. Was booted out of the $20 per month unlimited plan and charged... More

I am a current ( 9 years) Rogers user and travelled to the US for a family vacation. I purchased a 15 MB / one week 'travel pack' for $25.

Without touching the phone, two minutes - yes two minutes- later I received a text telling me I have used up the 15 MBs.

Speaking with customer service,... More

Completely honest review, I had Wind for a little over a year now after having enough of the rip off prices from the others. At first, I had issues with sending/receiving picture messages, the odd dropped call, and the call recipient listening to some kind of line noise on the occasion.

Lately, perhaps... More

Hello, my name is Christian, I am a new commer to Canada.
After reviewing and comparing and researching for the carrier that im gonna be dealing with, I decieded to go with Virgin, considering the plans prices and the clear communication and explained detailed (I found it a real fuss with other providers... More

Every time I interact with Rogers I die a little inside. They've recently decided to add more apologizing to the hold music, and tell their customer service people to be nicer, but it really doesn't matter because doing the tiniest thing like changing your phone plan still takes forever and... More

After being around for over sixty years this is the worst service I have received in spite of being an electronic age. My son had a 2 year contract and during that period Virgin (nothing pure about this one) migrated to a new account system which made it almost impossible to pay my account. After not... More

THE WORD WORST IS EXTREMELY SMALL FOR THEIR CRAPPY CUSTOMER SERVICE AND RECEPTION. PAY FEW BUCKS MORE AND SAVE YOURSELF FROM EXTREME STRESS. THEIR RECEPTION IS THE WOOOOORST EVEN WITHIN THEIR ZONE. I WISH I COULD HAVE REGULATORY POWER, I WOULD HAVE BANNED THIS COMPANY IN CANADA.

Have been a customer for more than 1 year now. Great value ad the service is constantly improving! Would recommend!

On two occasions now while talking on my Virgin mobile phone a voice came on the line telling me I needed to "top up my account" because I only had a couple of minutes left. A couple of minutes later, I was promptly cut off. I HAVE AUTO TOP-UP. There's no reason my account should ever... More

i am a virgin customer for the past 3 months and so far i like the phone and plan. however i have not had to deal with the company with any problems yet; if that does arise i will be gone; i have had rogers for everything and found them to rate the highest in rudeness and very argumentive with customers;the... More

I would never recommend dealing with Virgin. THe customer service, whilst friendly enough, give you the runaround. One department does not know what the other is doing, from billing to customer service. I was told I was getting a refund for a returned loaner phone (while they took 4 months to find... More

If you have a family plan or some other multiple phones contract with Rogers, be aware that when you upgrade a phone in your plan it affects the contract of all phones in the plan, even if they were purchased many years ago and you thought those contracts have long expired. I found this out today when... More

I am so very frustrated rifht have been on the phone for over an hour just to comfirm the end of my solo plan . And letme guess itis yet again another out source to manilla

I see a lot of haters with useless comments.

Great company, good phones, good plans. Signal quality and reception is good in Etobicoke, 2/4 bars inside and 4/4 bars outside. Same great reception downtown and uptown, inside and out.

Android phone is phenomenal for what I paid, $99 outright. ... More

1year expirience with Wind... from 10 I would give them 3 (price no bad and sometime My calls are not droping and I sometimes can read e-mails from yestarday....wich I.d received today...cose bad reception alwaice...Recently try Public mobile and it was very plesant expirience!!! Exsept that they have... More

I have been with Sasktel, between home phone, internet, and now cell for many years, and have generally been happy with their service. Their cell speeds can be a bit weak, especially in Swift Current area, and their roaming charges can be shocking if you aren't careful, but overall, I have been... More

Rogers is worst for twisting their own policy in their own benefit and never provide you correct information and accurate! They have 30 days policy for cancelation and even though they can tell you that you can cancel it 30 days you have to pay! Cell phone, home phone, even if you need to transfer over... More