Carriers / User Reviews

I was with Sasktel for a few years and at first it wasnt too bad until the service started acting up due to the new towers being installed throughout SK. Then it was one thing after another, picture messaging wouldnt work, they raised my bill on me because their "plans changed". And to this... More

WIND is the worst ! Their signal is terrible, calling local from Mississauga and getting charge??? joke, customer service - they are not able to answer simple questions!
On the end when you try to cancel the line it is impossibly to get anybody from cancelation department. They processed my cancelation... More

They put cute little pictures of puppies all over their ads and website to warm you up to their company (I mean who doesn't love puppies? They're flippin adorable!), then when you sign up for a contract they proceed to f##k you mercislessly. I consider their advertising foreplay. I signed up... More

In a society that your choices are either blue or red, I would go red any day after my experience. You can never get ahold of anyone after 6pm and even if you call in before that good luck. I was once on hold for 45min waiting to speak with someone and as soon as the clock struck 6pm my call got cut... More

I switched from Fido to Wind about a year ago, and I'm very glad I did. Call quality and reception are not as good, but at the same time I've gone from 2000 city minutes to unlimited calling to Canada and the US. I also get unlimited data, which I don't even use, but being able to call... More

I hate Rogers and Bell due to their customer service but at least they have great phones and once you're up and running everything is ok. With wind, they have the greatest plans of all but not enough good phone selections. The worst thing is their customer service, try calling their customer... More

Folks, I've experienced a number of issues with Mobilicity. Consumer beware.

- Voicemails are not received in the voicemailbox if the phone is in Roaming with $0 in the mywallet. I missed phone calls from my boss. Thankfully, I have my job. lol!
- If the phone is not roaming, there are times when... More

I had the same issue. Bought the service absed on coverage map in Mississauga, then found either no coverage in my neighbourhood (401 and Mavis) or roaming AWAY coverage. When I was billed roaming charges for using the phone in mississauga they told me they would reverse it once and I would have to pay... More

I have had phones from a number of carriers over the years, and this was by far my worst customer experience. When my son's plan was up, we went to another carrier because Solo's plan was not nearly as good as what we could get elsewhere.

It took me 8 days,numerous calls and hours waiting... More

I have been a Telus customer forever and before that a Clearnet Customer. I have also tried Fido. From what I understand, they are all terrible in many different ways. I attribute this all to the idiotic decision by the Canadian government's decision to let them regulate themselves. That is like... More

As a subsriber I phoned to find about the payment on phone which is registered in another family's name, but I have an authority and authorization to speak regarding this account. I had forgotten the password, entered it 3 times, then subsequently got transferred to the agent by the name of Demitry... More

There service is rediculous, charging customer for nothing and force to pay, So many hiding thing for we have to pay every month, it is worth to pay little more with Rogers or bell or other reliable provider but never ever go with Windmobile. Again please do not make dicission to go with WIND better... More

DO NOT SET UP A PRE-AUTHORIZED PAYMENT PLAN!! I had a balance of $26.66 and received a text message of 'we deducted $40.00 for Holiday Miracle plan for next month'. On my receipt they had deducted $45.00 (plus tax) for a total of $50.85 (they even tried this once before). Make sure you check... More

as a college student i think koodo has really good plans for the price , i love my samsung galaxy ace . i haven't had any problems with the customer service . the one thing i don't like is for all smart phones you need a data plan to receive picture msg :( if its such a smartphone it shouldn't... More

I'm near the end of my 1st year with Mobilicity and I still can't believe the deal I got. $40 per month for unlimited voice, text, data, and long distance. The only internet connection I have now is though my tethered Nokia E73 and for the first time in my adult life a I am ENTIRELY free... More

Worst company going - trust me i argued with them on the phone for hours.
They were taking money off my credit card without my authorization.
DO NOT GIVE THEM YOUR CREDIT CARD # THEY WILL ROB YOU!!!!!!!!!!!!
i went thru hell and got no refund I'm now calling the crtc with my complaint

A particular staff member at the 2691 West Broadway store, Ill be nice and not mention her name, would have to be the rudest, most incompetent person I have ever met!! Unprofessional, no product knowledge, inappropriately dressed like she was off to a night club. She sold me the wrong product and refused... More

Got their internet stick and cannot even watch a live-stream video using their service. I upgraded to their so called 4 gig costing me 100 dollars (which they told me would be five times better) when the other little black stick I got at first did not work at all.This was a waste of money as it is almost... More

Hi, I am a Mobilicity user in Vacouver. I am facing a very bad problem which might change my decision to continue being a customer of you. I have a Mobilicity Nexus S phone and I always have my data roaming unchecked to avoid charges over roaming data. And I prefer to have some money in my wallet to... More

I got a Koodo phone (Samsung Galaxy Ace) for my daughter and she loves it. Its the best (low cost) deal for a smart phone I could find where I didn't need to have a plan or by Data. we used it in another province over Christmas with no additional charges. if you travel within canada and want to... More