Carriers / User Reviews

I ordered a phone online a year ago with Virgin Mobile and took a 3 year contract and that was a huge mistake. I had a pre paid plan before this and wanted to keep the same number. I went online to activate the account and I couldn’t because I received a different number. I called in to fix the... More

i've been a telus customer since before it was privatised. if i wasn't hearing just about the same about alternatives, i'd switvh now.

had this service in April 2010, wasn't the greatest but for time being it met my budget
I had some dropped calls everyday, then i had to go for a job overseas after
i charged my account so I requested a refund in April and after hours and hours of waiting on hold for somebody who can give me an... More

Ok the wind data stick is not good...the service drops every five minutes and sometimes i cant even get service.

I switched to Mobilicity in December for the price and because I was tired of being stuck in a contract with cell phone companies. I love that it is one flat fee, no service charges, no extra fees. There are a few glitches that can be worked on but considering it is a new company, I am very pleased... More

Competition is the best thing. I've been with mobilicity since Xmas, the reception isn't as good as the big 3 but it is getting better everyday, for everyday use is good enough, plus $40/month unlimited on everything+data, I can't complaint. :)

I was happy I could unload Rogers, tired of getting ripped off. Got mobilicity for only $31/mo unlimited text and calling. That is when you could actually connect. In 3 months I lost about a month worth of time. I could rarely either make a call or complete it. I called to cancell after 2mos but they... More

Don't waste your time. Terrible reception, dropped calls, non existent data speeds, incompetent finance department and rude staff. Been waiting for a refund for money I paid 2 months ago that I paid before I realised just how bad this company is. Called them for 3rd time today and was told for third... More

we use fido prepaid and the plans suck! they have found a way to show consumers that their plans will allow you to save but te truth is they just sugar-coat them. in the end, you don't save anything at all. would not recommend.

the title says it all !
Dont get virgin! they will over charge YOU, treat you like shit.
I couldnt even get a bill that says how Im going over you mintes to save my life. And to top it all off they are asses when you cansal your plan.
Never mind the fact that their virgin money is a joke

Two weeks to receive a phone from Toronto and no news from anyone, called to get any news they keep saying that the phone was on the way and still no news from them just me calling nothing to track the phone or anything, the day of arrival .... no phone called them and guess what the phone was not even... More

I cancelled my Bell Mobility account on Nov. 30, 2010 and went with a new cell phone
provider. When I received my final bill, Dec.17, 2010 statement, it showed a credit owing to me. On the next or following month statement, Jan,17,2011, the revised final bill again showed credit owing to me. Then... More

Fido isn't the wireless company you think 10 years ago. Their customer service is just crap. Ordered a sim card for an unlocked phone and never received the sim card. Called them again and they told me to go to a fido store to buy a sim card and they will credit me back and they told me not to let... More

way too many drop calls, long wait for technical support, staff not well trained

I've been with Telus for 9 years now and I still don't know why, However Ill give them this... hands down the absolute best network coverage for sure, my work phone is Bell and my Telus phone works and has a strong signal in way more places.

Where Telus fails is their customer service, I find... More

be more human in responding to the needs of your customers, people are not machines

Moved from Rogers to Virgin. Same old, different name. Thought Robbers was Pathetic, then move to Bell's OFFBRAND and experience even worse - like offshore customer service on poor VOIP lines. Been with them for less than 30 days and wasted hours talking to Virgin's or Bell's idea of NO... More

I have spent at least 30 hours on hold/transferred for approximately 5 hours of service on a phone that never worked from the beginning. I had two cell phones with Rogers: BB Bold and BB Pearl Flip, the latter an inherently faulty phone. Rogers offered one solution to this ongoing problem: pay for... More

The cheapest so cant really complain.

Do your self a favor and avoid this company. They changed my plan 21/2 years into my contract and started charging me for what was supposed to be included. They did finally agree to credit what they had overcharged but wouldn't apply the credit to my payments. They ended up sending my account to... More