Carriers / User Reviews

Wind Mobile is decent, but there are issues with the usage details. They are charging me for texts that I did not send, it shows up on my account that I texted all these people and that they texted me, but I did not do any. I called them and they fixed it with no problem. I was told that this issue has... More

Rating og Mobilicity - (negative) 100 !!!!!!!!!

Swtiched service provider 2 weeks ago from rogers to Mobilicity cos they credit you with $200 if you change provider . Worst mistake of my life!! No coverage in the Surrey- Delta area ,one bar even when rep told me its covered, no coverage inside a brick... More

I am appalled at the cell company's in Canada that have been gouging customers for years.

I have managed to keep out of trouble with these guys by going pay as you go, no contract, and full features but expensive cell time, but I don't talk a lot.

I once allowed Fido to debit my account from... More

The coverage is awful, you can make a call only in selected locations. The customer service is bad, they just suspended my account without even warning me! I was trying to make a call and that was how I discovered that my account was closed because it needed payment.

It gets even worse, when I set... More

I don't receive 2 out of every 5 texts sent to me and when I do receive them they come in twice? When I send texts it's about 50/50 whether or not they reach their destination. Calls are being dropped more and more often. Just avoid Virgin if at all possible. Their network is crap. When... More

We tried Wind - to support the small guys.
However the reception/service is really poor across the GTA, we find ourselves in "WINDAWAY" zones too many times - despite still being local based on other carriers.
Customer service is also poor.
Would only recommend this provider if you don't... More

I have been double billed by Rogers for 10 months - I bought the Iphone value pack and somehow they started billing me $15 per month in addition for unlimited text last September. I did not catch this until now, meaning $150 in extra billing. Roger's Response: Sorry sir, we can only correct errors... More

Fido offers the best plans of the major carriers and now that it uses Rogers network and offers iPhone, it should be a top pick for anyone that wants an iPhone and a cheap plan

I upgraded my phone to an Iphone only because I was assured that if my phone was stolen or stopped working it would be replaced under the handset protection. I was worried about the popularity of the Iphones and theft but I was assured my phone would get replaced. What they didn't say was that it... More

I have been in a bad situation cause my income was cut off a year and half into the contract (3 year contract) and have hard time making ends meet ,,and have health issues ....they would not even consider helping me ,if I wanted to end the contract pay 300.00 when your income... More

Purchased a PC mobile phone on June 29th . , called to activate and was told I would now be able to use the phone. 3hrs. later still unable to use! Called technical service to find out what the problem was, no real answer except there was aproblem with communications wouls be fixed in ab out 3-4 hrs.... More

I have been a customer for about a year now. I am paying 40 dollars a month for everything; Unlimited everything, and I have yet to find a comparable plan out there from the big 3. It does come with a few tradeoffs...the reception isn't perfect, but not nearly as bad as the horror stories you... More

Calls drop.
Lines are busy.
voicemail works and doesn't work.

It's not worth it.

i was @ the distribution center @ the micmac mall.where manager asked a couple before me for 2 pieces of I.d.then when it was my turn the manager asked me for 3 pieces.in the end i didnt get no phone.because.i didnt have enough I.DS.why are they allowed to treat one customer different from another?

I'm using a data stick plan, and it's pretty decent.

Called in yesterday to cancel plan, CSR said my name doesn't match, verify and call back. What the heck, one I paid for it and used my credit card with my name on it. The CSR should be the one verifying it, not me. How the hell am I... More

they charge me $25 on a $15 so low plan every month. i only use the phone to contact a daycare. maximum 10 minutes a month. it means i never exceed the minutes included. then they charged me $40 this month. i checked the bill and it showed i talked more than 60 minutes with this unknown person who has... More

The lady I spoke with today was more than helpful, she was polite made me feel like I was the only customer she had to take care of.
My daughter who is 19 and has no experience this way was not so lucky and had some very not nice service people! and less than helpful..

they charge me each month 700 when I was called for my satisfaction and told them I am not happy they cut the line once they told me I have credit and eligible for free crappy phone I took it and found out that they extended my contract my advice go away from this company

Try and be fair and try to write more than just a few words. If you love them, tell the world why exactly. If you hate them, tell everyone what it is you hate and why you don't recommend them.

I must say their customer service is SH*T especially the tech. and male.
I called to ask how to view my bills through my cell phone and the first guy suggested to download an app that was already on phone. the next guy "lost me". The next 2 guys hung up on me because they couldn't figure... More