Carriers / User Reviews

I've got overcharged a number of times, it's lucky I check my bill. They charged me for an extra 2 months after I cancelled my account long after my contract was over, they called it "trickling over". My call was dropped three times while calling customer service after waiting 20... More

We switched to them and then switched back in about a week.... good thing too because Mobilicity is best in downtown cores. But outside that... it sucks donkeyballs.
Apparently, this year is the year of cell densification so it's supposed to get better. Even then the coverage is small and they're... More

Wind is great. I suggest you take a look at a REAL coverage map before going though: http://www.coveragemapper.com/windmap.php
Tells you the towers and the signal in the location.
Here's a hint, don't buy a WIND phone if your not in a WIND Zone. (hey that rhymes)
I've had little to no... More

I thought Virgin was a good alternative to Bell and Telus. However when they lost my phone order, disabled my current phone, left me without cell service for over a month (and still counting) I realized I was screwed. Their customer "care" people are fairly useless unless your problem can... More

Just got my phone 2 weeks ago and great services and very clear reception. I called my sister in Dallas and it was unlimited. I love that alot. I am paying for all that services $35 plus tax for unlimited local and Unlimited US. It may not have the best coverage yet but it takes time but for me it is... More

I purchased a phone in January from wind online. It took until March to arrive. In the mean time, the customer service representative told me buy a sim card to reserve the plan that I wanted in January. I paid $40 for the sim card and an extra 60 for time. While i was waiting for the phone, my time... More

Still waiting for my refundfrom when i returned your crap on may 12, stay away from these thieves>>>>BEWARE

I would like to write about my very bad experience today at the MOBILICITY dealer mentioned below.
City Center Mall #281, 10248 - 99th ST NW
Edmonton, ON T5J 2Y9
(780) 441-5688

I went to see them today Saturday 09 July, 2011 at around noon. I had bought a charger for my cell phone from the same location... More

I switched to Mobilicity 2 weeks ago. Had nothing but problems since I joined:
1- Phone doesn't work in my house even though I've never had problems with any other wireless carrier.
2-Frequently in roaming mode even though I'm in prime coverage area
3- I was the only person at a cottage... More

WIND billing department is the clumsiest and sloppy in Canada. They lose your payments and they suspend your service as if you didn't pay.

They say they call you back when you have issues but they never do it.

That catch of Wind Tab is just a scam. They never discount even a penny from your pending... More

This is the most disorganized and utterly frustrating company i have ever dealt with. We cancelled our phone (after the contract expiry) and they continued to charge our visa. We finally got that stopped but they have yet to refund us for their mistake. This has been 8 months and they have now accused... More

Telus is a NIGHTMARE unwinding before you eyes !!!

Everything was fine for the first three months, then the extra charges started showing up. The web site crashes all the time. That is if you try to complain...

I paid these people every month, and they claim I am behind by two months, plus a data charge... More

Switched to Wind 6 months ago. Voice quality is clear, text messages aren't delayed. Only downside is that some areas may not have reception.

I switched from chatre wireless to wind then to mobilicity, look like I made a mistake, both have poor and spotty services, ( calgary area).doesn't worth at all. went back to chatre wireless. I had never problem of dropping calls/signal.

Virgin is just as bad as Telus and Bell. Don't be deceived by their advertising. Their customer support and service is at the same level or worse. You get a different answer everytime you call and they do NOT take ownership of problems. It was almost humorous that they denied I ordered a phone from... More

After reading some of the bad reviews I feel compelled to stand up for the new wireless provider in town. I think the problem lies when people expect too much from the new guy. I am a Mobilicity customer (Mississauga) since Oct 2010 and even though I have experienced a few disappointments myself I feel... More

Since my divorce from Telus, I've been looking for an honest company that offers decent service for a fair price. I thought Virgin was the answer but since reading your reviews, I guess not. Thank you for posting your reviews. you've sav ed me time and $$.

Koodo has been great. I have the $25 unlimited text, 100 anytime minutes, and unlimited nights/weekends. I pay something like $7 more for an answering machine. I view and pay my bill online, through my bank account. I am on my 2nd phone and plan on getting a Blackberry through them soon.
For a while... More

I've been with wind for 4 months, the plans are great, but got charged for text messages that I didn't send. Called customer service, they were nice and easy to talk to, and it was fixed right away. They credited me on my next months payment.

Advice: Always check your usage details. They... More

Had some difficulty with emails being deleted from my phone. Not sure if it was the phone, internet, or the company themselves. My phone is the Nexus S and I'm pretty sure it was not the phone.

Also, I was being charged for text messages that I did not send. Called customer service, and it was... More