Carriers / User Reviews

I like the company and the data flex idea - ( i have been asking for it from other companies for many years for both data and voice...koodo is the first to not give an excuse and offer it).

but the first few months of my bill had two data plans being charged on one phone, data flex ($15 because i used... More

DO NOT PURCHASE ANY WIND PRODUCT the call center service is great but i waited 6 months for thier edmonton alberta canada service center to replace a brand new blackberry bold 9780 that i paid $500 cash for from them and even then the new phone speaker is broken and it wont ring because of it so i took... More

I needed a phone for work purpose, I chose mobilicity, it was a nightmare! I canceledl my service in 5 days, I live and work in Vancouver but most time I called my work I received a message -service unavailable. When I called my house the same thing, no service available or no ring. I called the company... More

Hi, I've been a chat-r client since Nov2010 on the original $45/month unlimited text/talk plan. I signed up for auto visa "top-up"s b/c of the $10 credit for 6 months promo. In Sept 2011, chat-r updated the pricing and plan options. My original plan for $45 was changed to $35. This... More

Dear Wind,

I was seduced to your 29$ per month plan. Then ofcourse you charge me extra for SIM card which is fine. sneaky bastards.

Then it all goes to bloody hell from there. The following reasons are why I f*****g hate your service right now. Atleast your customer service. But be aware, this is... More

I’m sorry everybody.. but $400 dollars per phone for a cancelation is ridiculous!!! You are basically buying the phones. I’m not talking about the real expensive phones either. I’ve been a customer of rogers for over 6 years. And we upgraded some of our phones (on a family plan) last... More

While Rogers is one of only 2 companies in my area that has Enterprise server capability, they have horrible customer service. Every time I travel (yes for business) and place a travel package in advance, my service is suspended while traveling outside the country with no warning because it exceeds... More

A couple years ago we started a small business and had a need for mobile internet options. We purchased a USB Internet stick from Bell - talk about a HUGE mistake. The stick worked for about 4 months and then completely died. We called Bell and they said yes it is covered by warrenty - but you have... More

I amd sorry to write this but, I really feel mistreated by them. I had a three year contract with VM and it was awesome! Loved it. Sure I went a little over with my plan but nothing I over 200. I use my phone for work and for pleasure so its seeing some major minutes. After my contract ended I resigned,... More

To date I'm very satisfied for the money I'm paying - paying less than my previous provider( more minutes and features). Customer service is super.

last night i called up rogers to simply switch from my moms plan to go on my own because im getting older now and starting to make better money and need a credit rating. after speaking with the guy on the phone for over 45 minutes about whih plans me and my mom can go into, he told us he cant actually... More

I have used Mobilicity for over a year now and have found the service patchy at best in the Greater Vancouver area. My connection regularly gets dropped and I have been charged for roaming even when in the Mobilicity service area. I am using a Nexus S, which performed brilliantly on a recent trip to... More

Koodo customer services are con artists and a bunch of lairs. I would not recommend them to anyone and i would not buy koodo plans or services from them.They are kinked with telus so i do not know if anyone had good service or not with telus service. My complaint was that I bought a phone which kept... More

First off the whole 3yr contract thing is the biggest rip off of all time. This way if you have issues they got a noose on your neck to make you stay. They give out different deals and rates to everyone. They advertise on TV about the best reception in North America which is absolute lies ( Go to eastern... More

I got 2 phones (for myself and my daughter) from Mobilicity both of which completely died after using them for 4 months. I was told by customer care to take the phones to their corporate store for repair. 3 months later, yes that is correct, 3 months later, I don't have the phones nor a resolution.... More

I live in Vancouver and after 14 years with FIDO (1997 I think) I switched to Wind two months ago.

My average Fido bill was over $100 and I use around 2,000 minutes of talk and about 200 texts a months and had no data plan.

After a number of discussions with Fido - supervisors included - the best... More

Rogers needs to actually train their employees on their policies, procedures and data plans so in turn those employees can educate their Customers. It's a complete gong show with no regard for their customers. Their customers are treated like a cell phone number, just a number. But they have no... More

I recommend Virgin to everyone I meet. I find the price impossible to beat, and the customer service excellent. I have been with Virgin for about 5 years now.

Rogers has by far given us the worse customer experience ever.
I was in the market for a new cell phone and decided to go with a family bundle with Rogers to get the Samsung Galaxy tablet promotion. At the same time there was a promotion at Costco to sign up a phone with rogers and get some Costco gift... More

I enthusiastically got a Smart plan with the Canada wide option for 35$/month plus tax. People in my neighborhood said the reception would be poor, but the folks at wind reassured me that I had a 14 day trial period after which I could return the phone without being charged so long as I did not exceed... More